Open source solutions are becoming increasingly popular due to their many benefits. Organizations use them to leverage open source code’s transparency and flexibility. Now, government-related organizations across the world are also adopting open source software. One of the most prominent European Union governing bodies, the European Commission (EC), has been supporting the use of open source for a while.
Intercom has become an industry standard for talking to customers via live chat. In its 10 year history, Intercom set the bar for customer engagement with SaaS businesses pretty high. However, open source challengers are on the rise. The indisputable advantages of open source software over its proprietary counterparts have experts looking for open source alternatives to Intercom, too.
Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.
Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions. Why? Because open source software has several advantages over proprietary software.
We’re excited to announce the release of Zulip Server 5.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that is ideal for both live and asynchronous conversations. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day. Zulip’s 100% open-source software is available as a managed cloud service or a self-hosted solution.
Open source software has been used in various industries across world regions for its specific advantages. More and more open source projects are being used as viable alternatives to expensive proprietary software. In highly regulated industries such as healthcare, data privacy regulations and complex IT environments may pose a challenge to keep up with the latest technology developments. That’s why many organizations turn to open source healthcare software.
Open source software is making its way into education. Even though using open source software for educational purposes is nothing new, we observe an increased demand for it across higher education institutions. Why now, and why such a surge in interest? Well, there is hardly any industry that didn’t experience an impact made by the pandemic. The conclusion across the board is almost unanimous: the future is digital, and it’s approaching us at a greater speed than ever before.
Quill, a team chat company with $16 million in venture capital funding, was acquired by Twitter and shut down their product last week. Users were given a mere four days to export their data prior to deletion; direct messages and private channels could not be exported at all. Our sympathies go out to Quill users, whose needs were given so little consideration in this deal.
Tracking employee work hours can help businesses measure employee productivity, make better estimates for multiple projects, and manage payroll. That’s why most freelancers, startups, and large businesses turn to time tracking software. But if you’re on a limited budget and want a flexible tool that adapts to your business needs, open source time tracking software can be your solution. An open source tool is usually free to use and is available without a commercial license.
