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By Vivantio Press
Ever wondered how some businesses stay ahead of tech changes while others lag behind? The answer often lies in their partnership with a managed service provider (MSP) and their adoption of IT Service Management (ITSM) practices. Many businesses turn to MSPs equipped with ITSM expertise to streamline their IT processes, enhance customer service, and stay agile and ready to quickly adapt to industry needs.
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By Vivantio
Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.
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By Vivantio Press
Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.
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By Vivantio Press
Imagine walking into your favorite coffee shop: The smell of coffee and the baristas’ smiles welcome you. You order your usual, a caramel latte, and the barista knows your name and asks about your vacation. This is what businesses aim to achieve by understanding the customer journey. From finding the coffee shop to enjoying your latte, your experience is made better at every step. This is what businesses aim for when they understand the customer journey.
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By Vivantio Press
Imagine waking up to find your office systems are down and emails are inaccessible. The initial panic is real—you realize business operations could grind to a halt. But then you recall that your business relies on a managed IT service provider. With a quick call, their team remotely diagnoses and starts troubleshooting the issue. By midday, your systems are restored, and your workday proceeds without a hitch.
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By Vivantio Press
Did you know that businesses using data integration tools within IT service management (ITSM) framework can analyze and synchronize service data up to 85% faster? Data integration platforms are essential for managing data from various sources, whether it’s on-premises, cloud-based, or a combination of both.
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By Vivantio Press
In today’s fast-paced IT environments, delivering efficient, reliable, and seamless IT services is crucial for maintaining business continuity. For IT Service Management (ITSM) teams, utilizing customer journey mapping tools can significantly enhance performance, reduce service disruptions, and drive continuous improvement. While journey mapping is often associated with marketing to visualize a buyer’s path, these tools can be equally powerful in optimizing ITSM processes for daily operations.
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By Vivantio Press
Is your team losing productivity due to persistent IT issues? A robust IT Service Desk can be the key to streamlining tech support and ensuring smoother operations. In this post, we’ll break down the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management.
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By Vivantio Press
Understanding data integration nodes is critical for business success—according to a study by Accenture, companies that effectively integrate their data are 40% more likely to see improved decision-making and operational efficiency, driving higher profitability and growth. A data integration node is like a bridge. It helps you manage and access data from different places in one place. This makes it easier to use all your data for better decisions.
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By Vivantio Press
A Service Level Agreement (SLA) is a formal contract between a service provider and the customer that defines the service levels to be delivered. A Service-Based SLA specifically refers to an agreement that covers one standard level of service across all customers receiving that service. This type of SLA is common in industries where a provider delivers the same service, such as cloud or network services, to multiple clients under similar terms.
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By Vivantio
Discover how Vivantio can transform your technology and service management experience. Why Vivantio?
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By Vivantio
🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.
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By Vivantio
From greeting your customers to solving their most complex issues, learn how CSM can transform your customer service into a powerhouse of efficiency, personalization, and satisfaction. 💼
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By Vivantio
Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.
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By Vivantio
Hear about how the right customer service technology can scale your business efficiently. Look no further for new and effective ways to prioritize support tickets.
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By Vivantio
Explore how leveraging customer service tools helps empower teams to drive business growth, retention, and upselling.
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By Vivantio
See how AI is streamlining customer support, reducing workloads, and providing faster solutions. Learn the benefits of self-service and AI integration in modern customer care.
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By Vivantio
Discover how AI and automation can transform your customer experience, making it more efficient and user-friendly..
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By Vivantio
Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.
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By Vivantio
Explore Vivantio, the ultimate service management tool for teams of any size. Streamline B2B support and enterprise service management efficiently.
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By Vivantio
As you are learning more about options in the market, it's key to understand what factors indicate the best possible value. Get all the details about these elements such as: Download your free copy of our guide to make sure you're asking the right questions and getting the platform you actually need.
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By Vivantio
We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including: Download your free copy of our complete guide to improve your ticket performances.
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By Vivantio
There have been many debates about what's better - software-as-a-service (SaaS) or on-premise delivery. Find out why we believe cloud-based service management beats other options like: Download your free copy of our whitepaper to break through the debate and learn why SaaS is the best option for any service team.
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By Vivantio
At Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data by addressing potential concerns such as: Download your free copy of this guide to learn what industry-leading security measures look like.
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Our highly configurable service management solution empowers you to take charge and deliver the best possible service experience to your customers.
Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Elevate Your Customer Experience:
- Empower Teams: Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers.
- Enable Operations: Streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.
- Elevate Customer Experience: Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value.