Teams | Collaboration | Customer Service | Project Management

Your service desk may be working — but is it working as well as it should? If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap. See where your service operation stands, benchmark your maturity, and uncover where you can improve next. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.

You've outgrown your help desk. It's time to step up to real service management. Discover how Vivantio helps mid-market and enterprise organizations centralize IT and business service operations on a single configurable Enterprise Service Management (ESM) platform. See how Vivantio enables service teams to: Whether you're replacing a basic help desk or expanding service management across your organization, Vivantio delivers enterprise capabilities without enterprise complexity.

Discover how CampBrain transformed its complex, time-consuming reporting process with FLEXGrid—Vivantio’s no-code, drag-and-drop reporting tool. Before FLEXGrid, pulling key insights required advanced SQL skills and hours of manual effort—creating bottlenecks for just a few technical team members. Now, teams across Operations, Business Development, and beyond can build and access reports in minutes.

Discover the latest enhancements to the Vivantio user experience! In this video, we introduce new ways to customize how dialogs, lookup windows, and search interfaces are displayed. With tabbed modals and drawer views, you can personalize your workspace to be cleaner, more intuitive, and more efficient. Highlights Include: New tabbed dialog and drawer interface options Easy switching between modal and drawer views.

See how Vivantio's FLEXGrid is transforming the way teams interact with data. FLEXGrid is a dynamic, interactive workspace that empowers teams to explore, analyze, and act on real-time data—no report builder required. Whether you're running ad-hoc analysis, tracking project progress, or identifying trends, FLEXGrid puts the power of flexible reporting directly into your hands. What You’ll Learn: Flexible insights. Actionable data. Smarter decisions. Experience FLEXGrid—only in Vivantio.

Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.

Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.

When film editor Alex faces a critical rendering error, he turns to a self-service portal for quick resolution.

Discover how Vivantio can transform your technology and service management experience. Why Vivantio?

🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.