Teams | Collaboration | Customer Service | Project Management

How a modernized IT Ops team cut alert noise, slashed ITSM costs by 37%, and built a fully connected Ops platform that traces change and reclaims on-call sanity. The learnings in this blog post are based on the session, “From alert noise to action: How 24 Hour Fitness modernized IT Ops with Jira Service Management”, presented at Atlassian’s Team ’26 conference. You can check out this session and others on demand.

When a senior executive asks for an ROI number, they don't always understand the complexity behind it. They just want the answer. For Eduardo Umaña, Business Operations Manager at TechChoice, getting to that answer used to mean hours of work stitching together data from different tools. Geckoboard changed that.

At a startup, performance moves quickly, but many teams still struggle to see what’s really driving performance across marketing and sales, which leads to slower decisions and missed opportunities. That’s the challenge Christopher Ford is solving at HappyDoc. As Director of Growth, he’s responsible for generating demand, converting opportunities, and giving leadership a clear view of how the business is performing. HappyDoc builds AI software for veterinary clinics.

In product development, the “concept and ideation” phase is often where the magic happens — or where it’s lost. A common scenario: a dozen browser tabs open, notifications pinging, and a blank document staring back at you. While modern product lifecycle management (PLM) gives us the framework, the “messy” beginning of a product’s life requires something more intuitive than a keyboard.

Endava is a leading provider of next-generation technology services with 11,000 full-time employees serving enterprise clients across multiple industries. At a time when many organizations are testing AI in pockets — a chatbot here, a model there — Endava recognized the business imperative of a holistic AI transformation strategy at a company-wide level.

When Courtney Blocker joined Trackforce as Director of Global Support in November 2024, he was hired to help scale support for growth. What he found was a familiar problem: plenty of data, but no clear, shared view of what was happening right now.

MING Labs is a global venture builder and corporate innovation company that partners with organizations to discover new growth opportunities through design. Operating across multiple continents, the firm specializes in taking clients from high-level goals and initial ideas to market-ready solutions and first revenue, navigating the complex terrain of stakeholder alignment, customer discovery, and rapid prototyping.

When iconic Swiss bag designer FREITAG wanted to update its enterprise resource planning (ERP) system, they turned to Smart System Guild — a Miro Partner specializing in transformation projects. The result? Across 15 workshops with 40 FREITAG experts, the team captured requirements and built full system specs in Miro, delivering a replacement system months ahead of schedule. The method?

MTD Training, a leadership and management training provider based in Coventry, had plenty of data but very little shared visibility. Important numbers lived in Salesforce, spreadsheets and handwritten notes. Only a few people could access them, and even then, different reports often gave different answers. For Chief Operating Officer Kelli Grinter, this created a real challenge.