Teams | Collaboration | Customer Service | Project Management

This week at Dreamforce, we gave Slack one of its biggest upgrades yet, the connected interface for AI and Salesforce that works across your whole team. Every company is investing in AI right now, but they’re missing two things. First, the conversational context that adds long-term memory and insight that makes AI more accurate, actionable, and trustworthy. And next, the collaborative interface that allows employees to use these AI tools together and learn from one another.

Advanced users see the best outcomes from AI, because they know how to prompt, iterate and stitch results together. Everyone else opens the tool and gets something mediocre, then moves on. The tools simply weren’t built with everyone in mind. That’s the challenge Slackforce helps solve: Slack and Salesforce working as one, so you don’t need to be a computer expert to get a real result. Slackforce Surfaces makes it easy for anyone to build.

Summer’s winding down, but the pace inside Slack isn’t. While people are squeezing in one last hurrah, our teams have been shipping – and this month’s drop is one of the biggest yet. The theme running through all of it: AI shouldn’t be something you do alone in a tab. Work is better when the people and the agents helping you are in the same room, with the same context, able to see what’s happening and jump in when it matters.