Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.
Martin Stigaard Skammelsen, Head of Marketing and Matchday Experience at Aalborg Håndbold, tells us how he took a whiteboard of daily metrics into a live dashboard that aligns multiple teams around goals that positively impact the whole handball club.
It’s incredibly exciting to see BWI, the IT services provider of the German Armed Forces, launching an official beta version of BundesMessenger, a secure messenger for Germany’s public administration (öffentliche Verwaltung ÖV) including federal, state and local authorities.
