Teams | Collaboration | Customer Service | Project Management

Case Study

How the City of Cologne is leading the way in delivering secure and compliant digital collaboration

Government agencies are under increasing pressure to modernize their IT systems, provide better employee hybrid experiences and deliver affordable digital services to their citizens. In this immersive live session, Rene Jahnke, Solution Architect at the City of Cologne, will share how a 2,000-year-old city is driving digital transformation while ensuring data protection.

How DocuSign's research & design teams use Miro to build a customer-centric culture

In 2003, DocuSign set out on a mission to accelerate business and simplify life for companies and people around the world by offering a better way for people to sign documents electronically. And they’ve been successfully doing so for consumers and corporations across the globe ever since. As the pioneers of e-signature technology that helps to connect and automate business operations, DocuSign has revolutionized the way documents get shared and signed online.

Case Study: Improving NPS Indicators with Audit-Ready Processes for Lending Institution

With 40,000 clients, EfectivoSí is a leading financial company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the financial business, it faces great challenges in the management of services and technology. The financial industry holds particularly rigorous policies and regulations defined by the Central Bank.

3 Ways Nifty Transformed the Automotive Industry for This Startup

Nifty has been the versatile Swiss army knife for an automotive tech start-up, Schmicko. They specialize in professional mobile car care services, held together tightly with smart technology, starting with Nifty. With so many moving parts of the business, from onsite technical services to customer service, marketing, and so on, it becomes incredibly easy to get caught up in daily activities instead of the ‘main objectives’.

How Retailer Farmacity Optimized the Number of Agents by 30% with InvGate Service Desk

Farmacity is one of the major retail store chains in Argentina, with a business model that combines pharma with convenience stores. Since its foundation in 1997, it has consolidated its position as the largest employer of pharmaceutical professionals in the country. With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people. Before working with InvGate Service Desk, Farmacity was using a self-developed ticketing solution.