Teams | Collaboration | Customer Service | Project Management

Case Study

Suddath achieves timely delivery through improved visibility across projects

Suddath, a 100-year-old moving and logistics company in the US chooses Zoho Projects to manage their projects. Paul Schuster, Vice President of Technology at Suddath talks about how Zoho has offered the company a foundational framework to manage resources, budget, and timelines.

From bootcamp to business to being yourself at Branch

How does one go from bootcamp to business to being yourself? We recently covered all three with Pratiksha Patel, Chief People Officer at Branch, a home and auto insurance company. Pratisksha shared their intentional employee experience process and how they build and inspire top talent.

How we're using Geckoboard to discover the right sales KPIs

TouchCare’s sales team recently expanded. It was at this point COO, Juliet Frerking knew it was time to bring in a system of KPIs to support the team’s growth and set them up for success. But how would she decide which KPIs to track, and which metrics to ignore?

Geckoboard had a direct impact on our sales figures

When Dymatec began expansion into the US, Vaughn Newton wanted to share sales targets in a way that would make new team members across the pond feel included. What he hadn’t banked on was the profound culture change that would happen as a result of making sales figures visible to everyone.

How Sycous reduced 'Dropped Calls' by 97% with Geckoboard

At the start of 2023, Sycous’ Support agents had no access to live Zendesk data. Data Analyst, Michael Brooke would spend an hour each day creating reports for the Support Manager, and the agents would only see what was happening at monthly meetings — well past the point where they could affect what was happening. With a spare TV lying around the office, they decided to try a real-time dashboard. Spoiler alert: it was a huge success!

With Geckoboard, our First Touch Resolution improved by 41%

When Amir started in his role as Customer Service Director at a leading, global software company there was little structure or accountability within the Support team. They weren’t on the same page — and individual performance varied drastically. Being a remote team only amplified the problems, agents were often working in silos with no visibility of what others were doing.

You can't run a Customer Support team on "gut-feel"

Ralph van den Borst has been with 3D printing filament company ColorFabb for four years. When he joined, the team were using Outlook to manage their incoming tickets – they had about 240 sub-folders. He’d often hear the team say things like “we’re really busy today” or “today was a bad day” but as a data oriented person, he couldn’t grasp how they were making such statements.

Customer Story: Marketing team at Fazenda achieves more goals using Zoho Projects

Fazenda's marketing team uses Zoho Projects to collaborate with their designer. By virtue of the tool's varied levels of access control, the team gets to decide what their external stakeholders can and cannot do. Segmented into milestones and tasks in Zoho Projects, the team's creative work is easy to retrieve at any time.