Teams | Collaboration | Customer Service | Project Management

When Courtney Blocker joined Trackforce as Director of Global Support in November 2024, he was hired to help scale support for growth. What he found was a familiar problem: plenty of data, but no clear, shared view of what was happening right now.

MING Labs is a global venture builder and corporate innovation company that partners with organizations to discover new growth opportunities through design. Operating across multiple continents, the firm specializes in taking clients from high-level goals and initial ideas to market-ready solutions and first revenue, navigating the complex terrain of stakeholder alignment, customer discovery, and rapid prototyping.

When iconic Swiss bag designer FREITAG wanted to update its enterprise resource planning (ERP) system, they turned to Smart System Guild — a Miro Partner specializing in transformation projects. The result? Across 15 workshops with 40 FREITAG experts, the team captured requirements and built full system specs in Miro, delivering a replacement system months ahead of schedule. The method?

MTD Training, a leadership and management training provider based in Coventry, had plenty of data but very little shared visibility. Important numbers lived in Salesforce, spreadsheets and handwritten notes. Only a few people could access them, and even then, different reports often gave different answers. For Chief Operating Officer Kelli Grinter, this created a real challenge.

Collaborate Global is a fast-growing brand experience agency with multiple offices worldwide serving global brands including Aston Martin, Audi, Hyundai, eBay, and Sky. The company was struggling with frequent visibility gaps for finance and delivery and had outgrown a toolchain of WorkflowMax, Smartsheet, Float, Xero, and spreadsheets. As the team scaled, the disconnect between siloed tools made margin control and reporting increasingly difficult and manual.

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. Miles & More is Lufthansa Group’s loyalty program, serving millions of customers. In a highly competitive industry, Miles & More needs to be nimble and work fast with limited resources to meet rising customer demands and stay ahead of the competition.

When Andrew Villamor, Operations Associate at Washmen, starts his workday, hundreds of luxury garments are already moving through production at The Finery, the laundry company's luxury garment care service. Some are designer handbags; others are couture dresses, tailored suits, or delicate blouses from brands like Louis Vuitton, Chanel, Dior, and Tom Ford. Many are worth thousands of dollars, and every one requires precise treatment.

At Intapp, a global software provider serving more than 2,700 firms, web requests ranging from page updates to legal policy changes could carry real weight. Without a reliable way to capture and triage them, even simple requests turned into bottlenecks. Missing information, time zones, and slow triage often stretched quick updates into multi-day delays.

Whether for cross-training, in the city or even at the club – there is currently no getting around the running shoes from On AG. The success story began in Switzerland in 2010 and has made waves worldwide. This is also reflected in the innovative company’s financials: in the first quarter of 2025, On AG generated over 726 million Swiss francs in revenue – an impressive increase of 43 % year-on-year.

From two directors to 100+ Sony Pictures Imageworks animators to millions of Netflix viewers — KPop Demon Hunters has become a streaming sensation through an unexpected creative secret weapon: Let’s take a closer look at how Kang and her co-director Chris Appelhans used Miro to turn their original ideas into a supernatural story (and the sensation of the summer).