San Francisco, CA, USA
Aug 18, 2023   |  By Dylan Max
Artificial intelligence today is a transformative reality. As pioneers in this realm, Netomi presents a comprehensive list of 58 conversational AI statistics. These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction.
Aug 16, 2023   |  By Aneta Ranstoller
Generative AI is rapidly transforming the way we interact with digital systems. From the halls of Congress to the dorm rooms of TikTok users, generative AI is everywhere. It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. Here is a compilation of thought-provoking Generative AI statistics.
May 3, 2023   |  By Aneta Ranstoller
Despite the accelerating pace of Generative and Conversational AI innovation disrupting contact centers, today’s customer experience (CX) agents are under the same pressure points as always – business performance pressures from one side and demanding customer expectations from the other.
Apr 25, 2023   |  By Aneta Ranstoller
The world has had its share of crises in the last few years from a health pandemic, political tensions, climate change, humanitarian risks, economic downturns, to technological disruptions and demands. As with any crisis, those who embrace it as an opportunity emerge as leaders. In tech, the rise of Generative AI and launch of ChatGPT disrupted the industry overnight, accelerating digital transformation investments and the adoption of Conversational AI.
Apr 6, 2023   |  By Can Ozdoruk
Even Fintech companies are not immune to financial crises. In the last few weeks, we’ve seen banking systems collapse with yet another rise in interest rates by the Fed. Global financial regulators agree that the banking system is secure, healthy and flowing with cash. However, while that may be so, all that borrowing and decrease in consumer confidence shows just how much strain is on the financial system – and fintech customer experiences.
Apr 5, 2023   |  By Aneta Ranstoller
Generative AI and the hype of ChatGPT changed the tech industry overnight raising concerns over the role of social responsibility in AI. We need to welcome AI into the workforce in a brand-safe way where enterprises, employees, and consumers feel safe using it. At Netomi, we invented Sanctioned AI to do exactly that – a powerful combination of generative tech and LLMs that allow brands to respond to more customer queries, while preserving brand safety and customer experience.
Mar 24, 2023   |  By Aneta Ranstoller
Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. Many of these platforms are rushing to break into the market and boost sales but are making some basic mistakes in the process. The focus for newly emerging technologies has been predominantly on user interface (UI) and aesthetics rather than functionality and performance.
Mar 21, 2023   |  By Dylan Max
From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why the eCommerce industry was one of the first industries to embrace chatbots and conversational AI virtual assistants, and why it’s more important than ever for companies in this industry to deploy the best eCommerce chatbots to assist their customers.
Mar 14, 2023   |  By Dylan Max
Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.
Mar 10, 2023   |  By Emily Cummins
Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible.
Jun 6, 2023   |  By Netomi
Learn how to design brand-safe conversations for your customer experience - all in less than 30 minutes.
Apr 3, 2023   |  By Netomi
Learn the basics of conversational design for virtual assistants in under 30 minutes.
Mar 16, 2023   |  By Netomi
Netomi's VP of Product, Shail Gupta, explains the key differences between conversational AI and generative AI and explores how these two technologies can work in tandem to produce a net benefit to your customer experience journey.
Mar 15, 2023   |  By Netomi
In 2017, WestJet was looking for a solution that would bring their guest and employee experience to the next level. After reviewing over 100 options, they adopted a solution that hit all of these requirements (and more) - Netomi. Watch how this partnership changed WestJet's CX in this video case study.
Mar 1, 2023   |  By Netomi
Learn how you can differentiate your brand using AI & build deeper connections with your customers in under 30 minutes.
Jan 24, 2023   |  By Netomi
Welcome back to our series where we interview influential CX Leaders. In this episode, we're speaking to Maranda Dziekonski about working with customers, changes in CS in the past 5 years, her advice to companies - and more! "I am a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level.
Jan 12, 2023   |  By Netomi
Maranda is a huge proponent of baking in efficiency in the customer service processes and building scalable processes that grow with the team. Join Maranda and Aneta from Netomi to learn about how to build a recession-proof CX strategy for 2023.
Nov 11, 2022   |  By Netomi
Taking a customer-centric approach to business is one of the best ways to develop a winning customer experience! Hear from Andrew Carothers, Digital Experience Leader @ Cisco, as he talks about the importance of brands adopting a customer-centric business approach. "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.
Nov 3, 2022   |  By Netomi
Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more!
Sep 8, 2022   |  By Netomi
Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Andrew Carothers (Sr Manager, Digital Experience @Cisco) about the customer-centric business model, emerging trends in CX, crucial skills in the field - and more! "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.
Sep 22, 2021   |  By Netomi
As the eCommerce industry becomes more competitive as barriers to entry shrink, consumers are less loyal and it's easier than ever to switch to a competitor, putting a priority on the customer experience is now required to build and grow a business. Support is now as critical as providing a high quality or unique product, or fiercely competing on price. This Customer Service Benchmark Report uncovers how 2,000 of the world's largest ecommerce companies provide customer support on the leading support channel: email.
Sep 22, 2021   |  By Netomi
Email is and will continue to be the most widely used and preferred customer support channel. The reason for this is simple. Email is convenient and fast. There are no hold times. It mirrors existing user behaviors. Nearly everyone who uses technology, from boomers to Gen Z, is comfortable sending customer support email.
Sep 1, 2021   |  By Netomi
Consumers typically don't have an emotional connection to telecom companies. They are universally regarded as the same with little differentiation in service, quality or price. Providing a positive customer experience is a fruitful area for telecoms to differentiate and drive customer retention. With email remaining the preferred digital channel for telecom customer service, our study revealed that companies have a long way to go. Only 53% of companies had an easily accessible email address and of these companies, 65% completely ignored customer emails.
Sep 1, 2021   |  By Netomi
Customer service is more important today than ever. A company's ability to resolve issues quickly, conveniently and with little effort from customers has become as essential as product, quality and price.

Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice.

Netomi resolves up to 90% of your customer queries that come in via email, chat, messaging apps, voice and SMS. Netomi AI understands the customer’s intent and can fully resolve her query in autopilot mode leveraging your backend systems. You can rely on Netomi AI to provide immediate, accurate & respectful resolutions over any channel your customers prefer, freeing up your agents to focus on higher-value tasks.

Enjoy incredible results with AI:

  • Customer Happiness: What do you get by effortlessly resolving your customers issues on every channel? Long-term loyalty, profitable relationships and customer satisfaction increases of 24%.
  • Full Resolution: We don’t deflect tickets. We personally resolve up to 90% of your customer service tickets in seconds.
  • Lightning Fast Scale: Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets.

Resolve your customers’ needs instantly on any channel.