The art of conversation evolved early in human evolution. As a species, we’ve been perfecting our verbal and nonverbal communication skills over hundreds of thousands of years, and it still is something that takes us years to learn. We’re at one of the most pivotal periods since the beginning of human dialogue. With artificial intelligence (AI) powering chatbots and voice assistants, we’re now teaching human brains how to communicate with artificial brains.

Service desk platforms – also called agent desks – help companies enhance the customer experience, scale conversations across multiple channels and reduce customer service costs. Zendesk and Freshdesk are two of the most established ticket management software platforms in the space and are used by hundreds of thousands of companies around the world.