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HaloITSM

HaloITSM

ITSM Trends for 2023

It’s that time of year again when your email inbox and social media channels are flooded with IT service management (ITSM) year-ahead predictions. 2023 is no different to previous years. Still, hopefully, this blog has taken a slightly different approach by offering a practical view of ITSM trends for 2023 rather than simply stating a number of areas your organisation needs to focus on in the year ahead.

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G2 Awards for Winter 2023

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Winter of 2023. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

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What Do Your IT Service Agents Want (and Perhaps Need) for Christmas?

It might have been a while since you last wrote a letter to Father Christmas, perhaps asking for the toys you saw (and then wanted) in shop windows or TV adverts. It was a great part of the whole Christmas experience as a kid, and hopefully, you weren’t too disappointed come Christmas Day. But, if given a chance to write an IT service management (ITSM)-related letter, what would your IT service desk agents ask Father Christmas for this Christmas?

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HaloITSM New Features Q3 2022

As we head into the fourth and final quarter of 2022, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the third quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.

HaloITSM Development Strategies - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
HaloITSM

Capterra and GetApp Awards 2022: Best Ease of Use and Best Functionality & Features

Capterra and GetApp Awards 2022 Based on thousands of reviews within the IT Service Management sector on Capterra and GetApp, HaloITSM has been awarded the ITSM solution with the ‘Best Ease of Use’ and ‘Best Functionality & Features’ for 2022. As a proactive ITSM vendor that listens to service and solution feedback from all customers, and responds to a dense and constantly evolving marketplace, we are really proud to have received these awards.

Chatbot and Live Chat - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

HaloITSM Community Forum - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
HaloITSM

G2 Fall 2022 Awards

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 7 badges for the Fall of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

HaloITSM + Lansweeper Integration

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.