Teams | Collaboration | Customer Service | Project Management

In Gartner’s evaluation framework for enterprise AI assistants, Microsoft Copilot sits in the “Foundational Capability” tier. It drafts, summarizes, generates, and searches across Microsoft 365, making individuals faster at a scale few tools can match. Foundational is exactly right — it’s the layer everything else builds on. What unlocks the next level is turning that individual speed into organizational alignment.

Healthcare has always had its share of chronic conditions, but not all of them are clinical. For years healthcare communications have been trapped in paper-based systems, slow email chains and endless telephone tag. More worrying still, the creeping adoption of consumer-grade chat apps is now putting private patient data directly into Big Tech's hands - whose entire business models depend on harvesting it. Now there’s a prescription for change.

The collaboration brings together two established European platforms: Pexip’s secure video conferencing and interoperability infrastructure, and Wire’s MLS-based end-to-end encrypted messaging and collaboration platform. Together, the companies will explore how tightly integrated video and messaging can be deployed within sovereign environments, aligned with the operational and regulatory requirements of government, defense, and critical infrastructure.

There is a scenario that keeps CISOs and executives awake at night. Not the breach itself, but what happens in the minutes and hours after it. “It’s not if a breach happens, but how you respond when it happens.” Primary systems are down. Email is compromised. The collaboration tools your teams rely on every day are either locked or actively under attacker control. And leadership needs to make decisions that will determine how damaging the attack will be. This is what Wire was built for.

Meedio will use Element Server Suite Pro (ESS Pro) as the server-side solution for its new communications platform. Launching in Q2, the Meedio solution will include its own front-end client including a Matrix-based video conferencing solution. Meedio will be available both on-premise and as a hosted service.

If you lead a support team, you already have plenty of data. Seeing how many tickets are coming in, how long customers are waiting, and whether your team is hitting SLAs is pretty straightforward (especially when using Geckoboard to monitor Zendesk KPIs in real-time!). But what’s often not so obvious is where things are about to go wrong - which conversations are quietly becoming frustrating, which customers are at risk of churning, or where agents are under the most pressure right now.

Wire, Europe’s leader in secure communication and sovereign collaboration, and Collabora Productivity, the company behind Collabora Online, today announced a strategic partnership to advance secure, interoperable, and sovereignty-focused collaboration capabilities for organizations globally. The partnership brings together two European technology providers with a shared commitment to open standards, transparent architectures, and verifiable security.

Wire, Europe’s leading secure collaboration platform, today announced a strategic partnership with AndersenLab, a global engineering and IT services provider renowned for its expertise in full-stack development, DevOps, cloud operations, and enterprise digital transformation. The partnership strengthens Andersen’s security-oriented portfolio while expanding Wire’s footprint among organisations that operate in highly regulated, privacy-sensitive environments.

The collaboration combines Apostrophy’s sovereign smartphone environment, uniting audited hardware, a privacy-first OS, and a managed ecosystem, with Wire’s BSI-approved, end-to-end encrypted collaboration suite trusted by governments, critical infrastructure, and enterprises worldwide. The joint solution is designed for organizations that demand the highest levels of security, compliance, and control, including the public sector, healthcare, finance, and other privacy-sensitive industries.