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By Zendesk
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2025 and beyond.
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By Zendesk
Customer sentiment is a metric that businesses use to measure how their customers think and feel about their brand. Learn how to streamline it in this guide.
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By Zendesk
Artificial intelligence as a service (AIaaS) helps businesses of any size stay competitive by providing them with AI-powered tools and functionality.
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By Zendesk
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
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By Zendesk
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
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By Zendesk
Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.
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By Zendesk
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
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By Zendesk
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
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By Zendesk
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
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By Zendesk
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
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By Zendesk
Welcome back to this week’s episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Randy Wootton, CEO of Maxio, to delve into the intricate dynamics of sustaining product-market fit in the ever-evolving landscape of B2B SaaS.
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By Zendesk
During our previous event on Zendesk AI for Help Centers, we showcased how Zendesk Generative Search works in action! Discover how this powerful AI-driven feature improves search functionality by providing users with relevant results and enhancing their support experience.
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By Zendesk
In our recent webinar, *Unlocking AI Success with Zendesk Knowledge Base*, we explored innovative strategies to elevate customer experience using AI. This session featured valuable insights from our expert panel, including members from the Zendesk CX, Product, and Community Teams.
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By Zendesk
Learn to create custom fields in your Sell account, which are perfect for storing and standardizing information in your leads, contacts, and deals.
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By Zendesk
Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis. Where can I ask questions?
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By Zendesk
This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
This video demonstrates filtering an individual report. By applying filters to your reports, you can narrow down data and gain insights into your team's performance.
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By Zendesk
Use Support triggers to automate actions for tickets created from the messaging channel.
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.