Jun 29, 2022
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By Eric Shen
Bigblue (Support) is a fulfilment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.
Jun 8, 2022
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By Patty LaDuke
An increasingly urgent challenge facing the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic and an ageing healthcare workforce. Compounding these trends is a work environment where siloed information, disconnected workflows and excessive paperwork can lead to frustrating experiences for employees and patients.
Jun 1, 2022
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By Zendesk
As the name suggests, CRM systems manage the relationships that businesses have with customers. From the first touchpoint to the last purchase, a CRM system will monitor, track and analyse each customer’s interaction.
May 30, 2022
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By Zendesk
With more than two billion people regularly buying items online across the world, giving customers access to the service and answers they need via your website or social media is key to giving them a great shopping experience. Powered by artificial intelligence (AI), chatbots are software tools that can be used to answer customers’ basic questions or gather more information from them about their queries.
May 26, 2022
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By Zendesk
Between the physical realities of COVID-19 and rapidly evolving consumer expectations, the Financial Services market has been forced to rethink the customer experience. Many firms are rushing to get to 100-percent digital and personalise each interaction—the numbers make it easy to see why: With the transition to digital comes the need to deepen trust, especially as we continue to reduce human-to-human contact.
May 16, 2022
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By Diana Silva
More than half of people have higher expectations for customer service now compared to a year ago, according to Microsoft’s State of Global Customer Service Report. But providing consistent, quality customer service is a challenge. You can’t simply automate or template your way to success.
May 16, 2022
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By Zendesk
The manufacturing industry has seen increasing challenges over the last few years, including facing increasing global competition, disruptions in international supply chains, changing customer preferences, remote work and workforce reskilling, as well as fundamental shifts in product and service offerings. Learn how Zendesk for Manufacturing helps support teams deliver exceptional service through any channel.
May 6, 2022
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By Zendesk
Companies that excel at customer experience have been shown to drive revenues 4-8% higher than their competitors. This increase can be attributed to a variety of benefits that arise from improving CX. First, a great customer experience leads to higher loyalty rates. Second, 86% of buyers are willing to pay more for a great customer experience, according to research from PWC. Additionally, people who enjoy their customer care typically tell others about it.
May 5, 2022
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By Andrea Bian
As almost every industry enters the third year of grappling with the pandemic’s effects, companies are constantly in search of methods to support growth and demand. But often, growing rapidly comes at a cost. As does standing still. Companies that are spread thin, understaffed or under-resourced are at risk of not remaining competitive or providing customer experiences that are lacklustre.
May 3, 2022
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By Adrian McDermott
Admittedly, it’s been a minute since I’ve dusted off my crystal ball – closer to the length of a global pandemic. I made some predictions about the future of CX back in 2018, and certainly a lot has changed since then. During the past few months, I’ve been thinking a lot about this quote from futurist Roy Amara: “We tend to overestimate the effect of technology in the short run and underestimate the effect in the long run.”
May 19, 2022
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By Zendesk
In our first post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Messaging. We sat down with Paul Lalonde and members of the Messaging team, where they highlighted recent product updates such as improved bot building and updates to the mobile app UI and shared a deep understanding of what Messaging has to offer. The team also hosted live Q&A addressing questions submitted by attendees on various areas of the Messaging product!
May 4, 2022
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By Zendesk
Since launching at New York’s TechCrunch Disrupt back in 2014, DocSend was acquired by Dropbox in March 2021 and has brought on over 20,000 customers. In our Season 5 opener, Adam sat down for a virtual coffee with Co-Founder Russ Heddleston to get the lowdown on.
Apr 25, 2022
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By Zendesk
Take a quick look at our new advanced sales reporting and analytics capabilities available in Zendesk Sell.
Mar 25, 2022
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By Zendesk
On March 24th the Sell team led a community event showcasing the newest in automation from Zendesk Sell! Here they shared an introduction to the newly released Sales Triggers and demoed helpful tips on how to level up productivity and boost revenue. Timecodes Event Presentation & Documentation Articles.
Feb 23, 2022
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By Zendesk
Here is everything you need to know about knowledge management (KM) in less than 5 minutes. We'll go over what knowledge management is, why knowledge management is important for the organization, and how you can get started.
Feb 22, 2022
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By Zendesk
A walkthrough of the new Sales Triggers workflow automation in Zendesk Sell.
Feb 22, 2022
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By Zendesk
Take a quick tour of Zendesk Sell, a modern Sales CRM to help you accelerate revenue.
Feb 22, 2022
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By Zendesk
How do I integrate Zendesk with my existing systems? To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo
Feb 22, 2022
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By Zendesk
How do I integrate more customer data and extend the Zendesk platform? To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo
Feb 22, 2022
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By Zendesk
How do I measure and improve my customer experience with reporting and analytics? To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo
Jul 5, 2018
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
May 1, 2018
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
May 1, 2018
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
Apr 1, 2018
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.