Dec 2, 2022
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By Bryan Socransky
When someone makes an insurance claim, they’re under a lot of stress. Maybe their son just totalled the car or their house caught fire. It’s already a very bad day. Filing a claim might be the last thing on their mind when the unexpected happens. And if the claims process isn’t simple, it can add frustration to an already stressful time. Enduring that kind of bad experience can mean the end of a customer relationship.
Nov 30, 2022
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By Teresa Anania
Nobody likes losing customers. And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. We’ve learned that the tools we use to connect can either hinder or help us. Fortunately, there’s a wide range of digital platforms that can help you understand your customers in a deeper and more meaningful way.
Nov 29, 2022
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By Eric Shen
Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Nov 28, 2022
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By Caitlin Keohane
With concerns about a worldwide recession, it’s no surprise that shoppers are in a bit of a slump. But there’s some encouraging news: consumers across the globe are estimated to spend.301 trillion more on retail goods in 2022 over the previous year and digital spending is expected to total.717 billion worldwide. “Consumer staying power may be waning but it's showing few signs of breaking”, Tim Quinlan, a senior economist at Wells Fargo, told Reuters.
Nov 28, 2022
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By Erin Hueffner
It’s the most wonderful time of the year—the holiday season is finally here. After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year.
Nov 18, 2022
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By Scott Morris
Current headlines predict a global recession on almost a daily basis, leaving us to wonder whether and when it will finally arrive – and if it does, how deep the recession will be and how long it will last. It’s unsettling but we’re no strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. After all, many things are still in a state of flux.
Nov 17, 2022
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By Norm Gennaro
CEOs are getting nervous. According to a quarterly survey of business leaders conducted by the Conference Board, 98% of US-based CEOs say they are preparing for an economic recession over the next 12 to 18 months. European leaders are even more fearful – 99% believe a recession is imminent. “CEOs are now preparing for near-inevitable recessions in both the US and Europe”, Roger W. Ferguson, Jr., Vice Chairman of the Business Council and Trustee of the Conference Board said.
Nov 16, 2022
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By Shelagh Glaser
Interest rates are rising, the housing market is slowing and according to the Consumer Price Index report released on 12 October, inflation is increasing at the fastest rate in 40 years in the US. Prices for everything excluding food and energy climbed 6.6% over the year up to the end of September. With the ongoing war in Ukraine and rising energy costs, the economic picture across the world is just a bleak.
Nov 15, 2022
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By Colleen Berube
Don’t panic. That’s generally good advice—but when business leaders are facing one of the worst economic downturns in more than a decade, it’s not particularly easy guidance to heed. With inflation hitting a 40-year high, companies like Amazon, FedEx, and Meta are in the unfamiliar position of tightening their belts. Yet crisis breeds opportunity.
Nov 15, 2022
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By Caroline Lesley Baldwin
Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly. When it comes to shopping, a customer walks into a store and expects an item to be waiting for them on the shelf or immediately available through buy online, pickup in-store (BOPIS). What does this mean for retailers that want to stay ahead of consumer trends? Let’s take a closer look at what an endless aisle is and what it means for the retail world.
Nov 18, 2022
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By Zendesk
The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.
Nov 1, 2022
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By Zendesk
In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.
Oct 20, 2022
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By Zendesk
The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new features while presenting a better understanding of how they intertwine with other Zendesk routing capabilities.
Oct 19, 2022
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By Zendesk
Hear why Conversational CRM is the future of personalized customer experiences.
Oct 13, 2022
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By Zendesk
Whether new to Zendesk products or new to technical documentation, learn how to navigate Zendesk’s Developer Documentation and utilize best search tool practices.
Sep 20, 2022
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By Zendesk
Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!
Jul 15, 2022
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By Zendesk
Recently the Zendesk Community showcased our best practices on how to manage & maintain your agent workforce. This is part two in our series, hosted by Cat Hurley, Director of Customer Advocacy, where she covered how to empower your team to thrive, work through growing pains as they arise, and plan ahead to handle changes in a looming turbulent marketplace. We were also joined by Jared Loman from Kajabi, who shared his expertise & experiences on our focus topic!
May 19, 2022
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By Zendesk
In our first post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Messaging. We sat down with Paul Lalonde and members of the Messaging team, where they highlighted recent product updates such as improved bot building and updates to the mobile app UI and shared a deep understanding of what Messaging has to offer. The team also hosted live Q&A addressing questions submitted by attendees on various areas of the Messaging product!
May 4, 2022
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By Zendesk
Since launching at New York’s TechCrunch Disrupt back in 2014, DocSend was acquired by Dropbox in March 2021 and has brought on over 20,000 customers. In our Season 5 opener, Adam sat down for a virtual coffee with Co-Founder Russ Heddleston to get the lowdown on.
Apr 25, 2022
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By Zendesk
Take a quick look at our new advanced sales reporting and analytics capabilities available in Zendesk Sell.
Jul 5, 2018
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jun 1, 2018
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
May 1, 2018
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
May 1, 2018
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
Apr 1, 2018
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.