A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
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By Subarna Ganguly
Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.
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By Maggie Mazzetti
With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.
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By Keti Limani
These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.
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By Hannah Wren
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.
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By Hannah Wren
Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
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By Lilia Krauser
Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.
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By Tom Eggemeier
With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how transformational AI can be. This is especially true for CX leaders.
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By Mark Smith
Autonomous AI agents will be the new first point of contact in CX – instantly ready-to-go and capable of resolving the vast majority of customer issues.
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By Zendesk
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
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By Zendesk
Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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By Zendesk
Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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By Zendesk
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
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By Zendesk
We recently hosted an exclusive interactive webinar with Jennifer Yim, Product Manager for Support Apps & Apps Support API. This event was designed for admins and developers who customize support apps for internal use within their organizations.
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By Zendesk
Zendesk QA Spotlight is an AI-powered conversation discovery tool that highlights customer service interactions falling into the must-review category, and revealing the greatest learning opportunities for your support team. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.
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By Zendesk
Welcome to the latest edition of "What's New: Developer Edition" hosted by the Zendesk Developer User Group! In this session, we're excited to dive deep into the new features, updates, and tools available for developers on the Zendesk platform. Whether you're a seasoned developer or new to Zendesk, this is your go-to source for staying up-to-date with the latest innovations designed to enhance your development experience.
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By Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.