Sep 13, 2023
|
By Mark Goldfinch
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political change, consumers are making more contradictory choices as they juggle what they need with what they want, and with what’s available. This unpredictability is making life harder and harder for businesses to acquire and retain customers.
Sep 13, 2023
|
By Leighton Jacobs
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.
Sep 13, 2023
|
By Mark Goldfinch
At Zendesk, we’re all about making your life simpler and better. It’s why our software is used the world-over. And why we’re dedicated to helping you get the best out of your Zendesk. One of the questions we’re asked most often is: “What are Zendesk tags?” So, as we’re here to help make your business tick, here’s our guide designed to demystify Zendesk tags.
Sep 13, 2023
|
By Leighton Jacobs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.
Sep 12, 2023
|
By Leighton Jacobs
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.
Sep 12, 2023
|
By Leighton Jacobs
Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.
Aug 24, 2023
|
By Eric Jorgensen
For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.
Aug 16, 2023
|
By Matthias Goehler
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a study by PwC, respondents ranked having a fulfilling job as the second most important factor (after salary) when looking for a new role. And if you’re someone who thrives on making others happy, a job that ticks both those boxes is customer service.
Jul 19, 2023
|
By Zendesk
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Jul 14, 2023
|
By Cristina Fonseca
In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key – whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency and meet rising customer expectations at a time when many are being asked to do more with much less.
Aug 29, 2023
|
By Zendesk
We asked top CX leaders about AI's impact on their company's customer service. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Aug 25, 2023
|
By Zendesk
On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.
Aug 24, 2023
|
By Zendesk
Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023. Timestamps: Intro - 0:00 Why are customer service skills important? - 0:25 8 customer service skills you need - 0:42 Tip #1: Empathy - 0:46 Tip #2: Product knowledge - 1:23 Tip #3: Collaboration - 1:42 Tip #4: Speed - 2:03 Tip #5: Communication skills - 2:13 Tip #6: Data-centricity - 2:31 Tip #7: Consistency - 3:10 Tip #8: Adaptability - 3:28.
Aug 24, 2023
|
By Zendesk
AI is everywhere these days, but not all AI can handle customer service. Some companies are getting stuck with technology like SCR33CH. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Aug 17, 2023
|
By Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Aug 10, 2023
|
By Zendesk
In this video, we will share more on our latest announcements which include the Tymeshift acquisition, as well as the launch of Zendesk AI.
Aug 10, 2023
|
By Zendesk
In this video, we reveal our new announcements for trust and security for Q3 of 2023. Highlights include our continued commitment to reducing security risks and improving organizational efficiency with features like expanding two-factor authentication and granting more advanced permissions to streamline operations.
Aug 9, 2023
|
By Zendesk
In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.
Aug 8, 2023
|
By Zendesk
In this video, we will reveal our new announcements for AI Powered Conversations for Q3 of 2023. Highlights include hearing about our new bot innovations and agent enhancements on Messaging.
Aug 4, 2023
|
By Zendesk
Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.
Jul 5, 2018
|
By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018
|
By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018
|
By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018
|
By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
May 1, 2018
|
By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
May 1, 2018
|
By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
Apr 1, 2018
|
By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
- September 2023 (6)
- August 2023 (13)
- July 2023 (9)
- June 2023 (28)
- May 2023 (23)
- April 2023 (9)
- March 2023 (21)
- February 2023 (22)
- January 2023 (2)
- December 2022 (4)
- November 2022 (14)
- October 2022 (13)
- September 2022 (9)
- August 2022 (2)
- July 2022 (4)
- June 2022 (3)
- May 2022 (9)
- April 2022 (11)
- March 2022 (19)
- February 2022 (19)
- January 2022 (16)
- December 2021 (20)
- November 2021 (24)
- October 2021 (16)
- September 2021 (20)
- August 2021 (22)
- July 2021 (19)
- June 2021 (18)
- May 2021 (10)
- April 2021 (12)
- March 2021 (7)
- February 2021 (8)
- January 2021 (3)
- December 2020 (1)
- November 2020 (8)
- October 2020 (19)
- September 2020 (26)
- August 2020 (20)
- July 2020 (6)
- June 2020 (21)
- May 2020 (22)
- April 2020 (20)
- March 2020 (26)
- February 2020 (16)
- January 2020 (11)
- December 2019 (7)
- November 2019 (8)
- October 2019 (14)
- September 2019 (4)
- August 2019 (3)
- July 2019 (11)
- June 2019 (13)
- May 2019 (10)
- April 2019 (5)
- March 2019 (8)
- February 2019 (14)
- January 2019 (10)
- December 2018 (8)
- November 2018 (9)
- October 2018 (5)
- September 2018 (6)
- August 2018 (6)
- July 2018 (9)
- June 2018 (12)
- May 2018 (9)
- April 2018 (4)
- March 2018 (2)
- January 2018 (4)
- November 2017 (2)
- October 2017 (1)
- August 2017 (1)
Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.