Customer sentiment is a metric that businesses use to measure how their customers think and feel about their brand. Learn how to streamline it in this guide.
Welcome back to this week’s episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Randy Wootton, CEO of Maxio, to delve into the intricate dynamics of sustaining product-market fit in the ever-evolving landscape of B2B SaaS.
During our previous event on Zendesk AI for Help Centers, we showcased how Zendesk Generative Search works in action! Discover how this powerful AI-driven feature improves search functionality by providing users with relevant results and enhancing their support experience.
In our recent webinar, *Unlocking AI Success with Zendesk Knowledge Base*, we explored innovative strategies to elevate customer experience using AI. This session featured valuable insights from our expert panel, including members from the Zendesk CX, Product, and Community Teams.
Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.