Teams | Collaboration | Customer Service | Project Management

March 2024

zendesk

Zendesk + Ultimate: Setting a new standard of service with AI agents

Mar 29, 2024 By Zendesk In Zendesk
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.
Read Post

How to: Authenticating end users in messaging for the web | Zendesk

Mar 29, 2024 By Zendesk In Zendesk
👉 How to: Authenticating end users in messaging for the web | Zendesk 🔌 Being able to quickly and accurately identify end users is a key component of delivering effective customer service so in this video, we’ll be taking a look at how we can implement end user authentication in the Zendesk messaging experience.
View Video

Best customer service software for 2024 | Zendesk

Mar 27, 2024 By Zendesk In Zendesk
🏆 Want to know what the best customer service software for 2024 and beyond is? Watch the video to learn about customer service solutions, apps, tools, and integrations. 🥇 Best customer support software and integrations to pair with it: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video

How to elevate your employee experience | Zendesk

Mar 27, 2024 By Zendesk In Zendesk
Zendesk for Employee Experience is a modern employee service solution that leverages the latest #AI technology to streamline internal service operations, elevate efficiency and improve job satisfaction through innovative, user-friendly experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video

How #AI can improve customer service #shorts

Mar 26, 2024 By Zendesk In Zendesk
💡 Busy business owners know that maximizing efficiency in the digital age is key. That's why Sherrell Dorsey turns to #GenAI to keep things running smoothly, no matter where her work takes her. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video

How to use Zendesk AI to optimize your customer experience operations

Mar 19, 2024 By Zendesk In Zendesk
🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video

How to build the customer support your consumers actually want | Conversations with Zendesk podcast

Mar 13, 2024 By Zendesk In Zendesk
🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.
View Video
zendesk

Travel chatbots: Top examples that travelers and businesses love

Mar 6, 2024 By Shailendra Gupta In Zendesk
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
Read Post
zendesk

Four examples of world-class customer experience design

Mar 6, 2024 By Patrick Grieve In Zendesk
Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?
Read Post
zendesk

Small companies got faster at solving customer issues last year-here's how

Mar 6, 2024 By Maggie Mazzetti In Zendesk
When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.