Teams | Collaboration | Customer Service | Project Management

Planning your app’s layout just got easier! We're introducing App Designer, a new AI assistant in Zendesk App Builder that helps you shape and preview your app’s layout before building begins. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Zendesk has added Jamf Pro and Microsoft Intune as data sync sources. Admins can sync computers and mobile devices from Jamf Pro and managed devices from Intune, into Zendesk IT Asset Management on a recurring schedule. In this demo, you’ll learn how to set up data sync with Jamf Pro, including a new user-friendly setup flow with AI-assisted field mapping. Keep your IT asset data accurate and up to date in Zendesk automatically to give agents the context they need to improve employee service experience.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.

See how Zendesk Specialized Agents connect @shopify data to commerce workflows and help retailers create more personalized customer experiences. In this demo, Industry Agents handle exchanges, refunds, and order changes out of the box with Shopify. Connect your Shopify shop, make that data available to the agent in one governed workflow, and give customers faster, more helpful support.

See how Zendesk Specialized Agents connect to Stripe to help answer billing questions and resolve issues without switching systems. In this demo, we use Custom Agent Builder to connect @stripe to Zendesk and define a workflow unique to your business. Specialized Agents can pull a customer’s Stripe profile into Zendesk and provide the right context for questions about charges, refund status, and subscriptions.

Getting stuck on an app issue shouldn’t stop a custom app from going live. In customer feedback, troubleshooting issues during live testing has emerged as the biggest barrier to finishing and publishing an app. That’s why we built the Test Mode Assistant in Zendesk App Builder. Test Mode Assistant is an AI assistant built directly into Test Mode. As builders test their apps with live data, it helps them move forward by.

Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Tailor AI agents to fit your business. Create Custom Agents for the policies, processes, and exceptions unique to your team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.