Deep Dive into Zendesk Voice Community Event

On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences.

The expert panel covered several essential topics, including:

• SIP Integration*: Participants discovered how to streamline voice communications and enhance connectivity, ensuring a more efficient customer service experience.
• AI Agent Integrations*: The session explored the implementation of AI agents to handle customer inquiries, significantly improving response times and overall efficiency.
• Bring Your Own Carrier (BYOC)*: Attendees learned about the flexibility and benefits of integrating their own carrier with Zendesk Voice, allowing for tailored communication solutions.
• Data Dipping for Intelligent Routing*: The panel demonstrated how utilizing data insights can optimize routing, ensuring timely support for customers.

In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.

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