Teams | Collaboration | Customer Service | Project Management

Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address.

Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.

Watch our virtual event where we explored the latest updates on Zendesk’s new Analytics functionality! Hear exclusive insights from the Zendesk product team and learn how to leverage these powerful new features to transform your data analysis and reporting. Don’t miss this chance to catch up on the discussion, see questions answered live, and don’t miss upcoming events! Key Highlights Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier, Zendesk's Senior Director of WEM GTM, who shares tips to boost team performance and efficiency. Don’t miss this chance to learn directly from the creators and elevate your service management skills! Key Highlights Q&A with David Birchmier.

Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.

See how Zendesk Copilot helps your teams drive faster, smarter resolutions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Thank you for joining the first session in our AI Summit deep dive series focused on Zendesk Copilot! See how Copilot helps agents and admins work smarter and faster by guiding workflows, supporting agents with clear steps, and enhancing voice interactions in real time. Highlights include - Q&A Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to enable and set up AutoQA categories in your Zendesk QA account.

Automate 30%+ of email requests with AI agents that deliver fast, human-like answers to common customer questions. Now available for all Zendesk customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.