Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

Building relationships through conversations and customer experience is key. 68% of customers expect personalized experiences, while 71% demand natural conversations. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Customer satisfaction fuels business success. Prioritize your current customers, ensure their happiness, and foster their loyalty for sustained growth. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Smart companies want AI that empowers support agents and lets them focus on meaningful work. What they don’t want is MEBO – AI that doesn’t know how to be helpful. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

Learn how AI can save manufacturers time, money, and headaches while improving customer and employee relationships. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

@tymeshift was made for Zendesk. And now, Tymeshift is officially part of the Zendesk family. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Empower your business with cutting-edge agent tools for a remarkable customer experience future. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.