Teams | Collaboration | Customer Service | Project Management

Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Need a workspace to build your Slack app? The Developer Program gives you a free sandbox so you can prototype and test the latest Slack platform features.

Efficiency only matters if you can prove it. Discover how leading teams are quantifying AI-powered workflows — from expanding capacity to driving measurable business outcomes.

HR automation is changing fast in 2026. AI Agents, Agentic AI, employee self-service, deep system integrations, and end-to-end workflow automation are changing how HR teams handle everyday work. In this video, we break down 5 HR automation trends every HR manager needs to know in 2026—plus one bonus trend that most people aren't talking about yet. If you're an HR Manager, HR Director, CHRO, HR Operations Leader, or HR Tech professional, these are the trends worth watching as HR automation moves from simple task automation toward intelligent, connected workflows.

Ready to take your custom Slack app off your screen and out into the wild? In this episode, we'll show you how to clone a Bolt app from GitHub, install what it needs to run, and lock down your settings safely. Then, we'll wrap the whole thing inside a tidy Docker container so your app is travel-ready and prepared to host wherever you like. Class dismissed!

The workplace debate has changed, but the mistake remains the same. We keep looking for simpler answers: Remote = better. Office = better. But productivity has never been that simple. The hardest part of managing modern teams isn’t knowing where people are working. It’s understanding why projects slow down, where time gets lost, and what decisions need to happen next. Maybe the next productivity breakthrough isn’t more tracking. Maybe it’s better visibility.

Describe the work you manage and Nifty builds the project around it: the statuses, the lists, and custom fields already set to the right type. In this video we build a real project from a single sentence, walk through the preview, and change everything before creating it. What's covered Why it is useful Setting up a project usually means renaming columns, adding lists, creating the fields you need, then remembering the one you forgot. This does that part for you, and nothing is committed until you press Create Project. Everything stays editable afterwards.

Bring product, order, contract, project, or subscription data into Zendesk faster with prebuilt custom object templates. Instead of starting from scratch, use ready-made objects with predefined fields and relationships designed around common use cases. Templates give you a structured starting point that you can tailor to your needs—reducing manual data modeling and accelerating setup. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Miro Talktrack lets product teams record feedback as short video walkthroughs directly on a Miro board — capturing the reasoning behind each note, not just a line of text. Paired with Miro Flows, that feedback turns into prioritized next steps and an updated prototype, without another meeting. In this walkthrough, Josh Loftis, Product Manager at Miro, shows how his team runs prototype reviews end to end: collecting feedback, synthesizing it with AI, and moving straight into the next iteration.

Miro's Tables turn one set of project data into a roadmap, calendar, timeline, or Kanban board — no duplicate spreadsheets, no manual syncing. Everyone works from the same data, even when each person needs a different view of it. In this walkthrough, Vanessa Lee, Product Manager at Miro, shows how product teams plan, track, and share work directly on a Miro board. What you'll see.