Teams | Collaboration | Customer Service | Project Management

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Rovo connects GitHub to Jira and Confluence through the Teamwork Graph, so you can ask it which pull requests to review first, what's blocking a release, what shipped this week, and which pull requests are ready to merge. In this video, you'll see five ways engineering teams use Rovo with GitHub to cut context-switching and find answers that would normally mean checking every repository, Jira board, and release doc.

Learn how to discard idle time automatically in Apploye, so idle minutes come off tracked time without anyone having to review them. Go to Settings → Activity → Idle time, choose when time counts as idle, and pick Discard automatically. You can also give individual members their own idle settings.

Partners bring in sharp insights and expertise to Zoho Projects. Here're quirky responses from our Premium Partner - Anand Murali, Managing Director, Zodopt Technologies.

Learn how to set the idle time threshold in Flowace, the number of minutes without keyboard or mouse activity before time is marked idle. You can set a default for new users in Default Settings, and change the value for one employee in Permissions, Desktop App. Once the threshold is reached, the whole inactive period is marked idle. Shorter pauses stay active. In this video: Chapters: Example setup used in this video.

Learn how to set the idle time threshold in Flowace, the number of minutes without keyboard or mouse activity before time is marked idle. You can set a default for new users in Default Settings, and change the value for one employee in Permissions, Desktop App. Once the threshold is reached, the whole inactive period is marked idle. Shorter pauses stay active. In this video: Chapters: Example setup used in this video.

Learn how to turn on Ignore Idle in Flowace so time in calls, meetings and training is not marked as idle. Flowace marks time as idle when there is no keyboard or mouse activity for the time your admin sets. But sometimes you are still working, for example listening in a call or watching a training. Turn on Ignore Idle to keep tracking time even when you aren't moving your mouse or typing. In this video.

Learn how to detect unusual activity in Apploye: find mouse jigglers, auto clickers, keep-awake apps and macros in the Unusual Activity report, see who used them and for how long, and check the screenshots before you act.

With the Slack CLI, getting an agent off the ground doesn’t take hours of groundwork. One simple command gives you everything you need to start building right away. In this episode, we’ll show you how to run ‘slack create agent’, choose your starter template and LLM, and customize your new helper to fit the exact job you have in mind. Class dismissed!

When Ashwin Ballal was first asked to become a CIO, he wondered what he’d done wrong. Six months later, he called it the best job he’d ever had. Now CIO of Freshworks, Ashwin brings an unconventional perspective to IT leadership, shaped by a career spanning engineering, product, marketing, and operations.