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Available to Suite Professional customers and above, Workforce Activity Tracking gives you a free 24-hour view of agent activity across tickets and channels. Review workload distribution, Average Handle Time (AHT), and activity patterns to better understand what's driving your operational metrics, all directly in Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Great ideas from workshops. Lost somewhere in the handoff. That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it. In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.

Your business looks fine on the surface. Day-to-day operations are running. Cash flow is steady. Nothing's on fire. But underneath, productivity is leaking. And it's slowly killing your company. Slow growth, hidden inefficiencies, and silent productivity killers cost businesses more than they realize — because they don't show up in dashboards or weekly reports. They show up months later, in missed targets and shrinking margins.

Real-time monitoring gives support teams a live view of service operations so they can spot issues early and respond faster. Track anomalies, monitor ticket trends, evaluate agent availability, and identify urgent conversations before backlogs grow. With Monitoring Assistant and live operational dashboards, teams can take proactive action to improve productivity and reduce resolution times. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

What is an HR AI Agent, and how is it different from a traditional HR chatbot? If you're an HR Manager, CHRO, HR Executive, or business leader exploring AI for HR, this video explains everything you need to know before investing in an HR AI solution. In this video, you'll learn: What an HR AI Agent actually is HR Chatbot vs HR AI Agent: What's the difference? How AI HR Assistants automate repetitive HR work Real HR workflow examples like parental leave, employee benefits, and onboarding What HR AI Agents can and can't do How to evaluate the right AI solution for your HR team.

Every morning at Simba, the CX team opens the dashboard before anything else. Graham Paddon, Head of CX, explains how real-time workload data shapes their standup, surfaces problems early, and gives managers the insight they need to act - not just observe.

This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.

What if your "best" employee isn't actually your best? Most companies recognize the loudest, the most visible, or the one who stays late. But without real workforce data, you're rewarding visibility — not value. With We360.ai, you finally get the analytics to see who's truly delivering. Per-second activity tracking, productivity analytics, attendance patterns, and project-level insights — all in one workforce intelligence platform trusted by 10,000+ companies across 21+ countries.