Teams | Collaboration | Customer Service | Project Management

Is your employee tracking software helping you lead... or just helping you watch? There's a big difference between surveillance and visibility, and confusing the two could be costing you productivity, trust, and your best employees. In this video, we explore why traditional employee monitoring often creates the wrong behaviors and what modern leaders should actually be measuring.

What does it actually take to unify a fragmented, multi-entity professional services firm onto a single connected tech stack – and do it in just seven months? In this webinar, Luis Perez (Head of Group Planning, Analytics & Systems at DGA Group) shares the full story of how he and his team transformed their operations from disconnected legacy systems to a single source of truth built on Scoro, Sage Intacct, Expensify, and Power BI.

Zendesk Explore is powerful - but it wasn't built for live visibility. Kris Parker at Tithe.ly needed data accessible on any device, easy to understand at a glance. With Geckoboard, the team had more insight in minutes than they'd previously had at all.

Anyone can spin up a working prototype in an afternoon now. So what's a consultant actually for? In this session of Reframe, Miro's webinar series for consultants and agencies rethinking client work in the age of AI, Rory Keddie makes the case that consulting's value hasn't disappeared — it's moved. From scarcity to abundance, from delivering to co-creating, from billing hours to owning outcomes.

Tired of being your team's "status bot"? In this video, a Product Manager shares how she stopped chasing updates over DMs and started using Jira to keep her team aligned, so she can focus on what actually matters. Here's what you'll learn: How to centralize launch tasks in Jira as work items How to organize your backlog and pull priorities into sprints How to use work item comments so your team self-reports progress.

Most teams can generate ideas all day. The hard part is knowing which ones are actually worth building. In this session of Reframe, Miro's webinar series for consultants and agencies rethinking client work in the age of AI, Todd Reily (Founder, RightThing.io) shows what AI-native innovation actually looks like in practice — live, on a Miro board, working through a real product case study from idea to validated evidence.

Building custom automations in Slack might sound like a whole to-do, but it's actually a breeze. In this episode, we’ll demystify your developer environment and walk you through your new toolkit: VS Code, Homebrew, Slack and Salesforce CLIs. You'll leave with a perfectly prepped workspace and the confidence to start launching code like a pro. Class dismissed!

Tired of digging through Figma comments, Slack threads, and random meeting notes just to find feedback? In this video, a Designer shares how he stopped sorting through scattered feedback and started using Jira to centralize it all, so he can get back to actually designing. Here's what you'll learn: How to create a work item with all your design details in one place How to share context and @mention reviewers with clear questions How to watch work items so feedback comes straight to you.

How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.

Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.