Teams | Collaboration | Customer Service | Project Management

Welcome to the April What's New Webinar! In this session, we break down our latest product releases designed to scale your team's efficiency and deliver better resolutions. We kick things off with opening remarks from Zendesk CEO Tom Eggemeier, followed by a special Q&A with Sami Ghoche (Co-Founder & CEO of Forethought) and Ryan McGrew (VP of Product at Zendesk) to discuss our marquee milestone: the acquisition of Forethought and the future of self-improving AI. Finally, we move into a rapid-fire round of recent product updates across our platform.

Brian Balfour, Chief Growth Officer at Miro, sits down with product strategy advisor Ravi Mehta to unpack what it actually takes to rebuild product and growth strategies for AI-driven markets.

Crystal Widjaja (former Chief Product Officer at Gojek and Reforge instructor) has built data and growth systems at an incredible scale.

Tomer Cohen, former Chief Product Officer at LinkedIn, sits down with Miro's Amy Hsuan to unpack how AI is reinventing what it means to build products — and what it takes to lead a product team through the shift.

From a completely redesigned onboarding experience to smoother workflows and improved tracking stability — this latest Workstatus update is focused on making setup, navigation, and day-to-day team operations more seamless across the platform. In this update, we cover.

Most professional services firms are generating revenue. But somewhere between producing a quote and issuing the final invoice, profit gets eroded. And more often than not, the root cause runs deeper than you'd expect – it's that nobody in the business ever properly understood the numbers in the first place.

Joe Dunleavy from Endava shares the behind-the-scenes story of how Endava rebuilt its delivery model around AI, and the principles, decisions, and challenges that came with it.

PM Modi backs the return of WFH… but most companies are still managing remote teams like it’s 2019. Remote work didn’t fail. Most management systems just never evolved for it. That’s why modern teams are moving to Work Intelligence giving leaders real-time visibility into productivity, workload, focus & delivery without micromanagement. Better visibility Faster delivery Higher productivity Less burnout.

Master the art of the perfect go-to-market strategy with Asana's human and AI coordination. Learn how to automate your product launch workflow from initial intake to final reporting, saving your team time and ensuring no critical detail ever falls through the cracks. Chapters: Resources.

Harv Nagra, host of The Handbook: The Operations Podcast, shares the moment he realized financial literacy wasn't just his gap – it was an industry-wide problem in professional services. That realization led to The Missing Finance Course, a completely free resource built with FinOps expert Rich Brett for everyone in your firm – from founders, ops and finance leaders, to delivery teams, right through to individual contributors.