Teams | Collaboration | Customer Service | Project Management

Imagine adding your newborn to a dental plan… and almost missing the deadline. In this video, you’ll see a real HR AI Agent use case where an AI chatbot ensures newborn dental enrollment is completed on time without manual errors, missed deadlines, or back-and-forth with HR. This is not just a chatbot. This is how modern AI Agents for HR handle critical life-event workflows with precision.

Every business has support issues that don’t fit neatly into prebuilt categories. Custom intent categories let admins define intents, categories, and subcategories that reflect their unique support needs. By customizing how tickets are classified, intelligent triage can more accurately predict what incoming requests are about—helping teams organize work and route tickets more effectively. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Learn how marketing operations teams use AI teammates in Asana to turn offsite plans into actionable work, ensure project quality, and save hours on strategic planning. Chapters: More from Asana.

Learn how healthcare teams use Asana to streamline onboarding, manage compliance, and coordinate complex workflows with AI-powered visibility and automation. Chapters: More from Asana.

Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure. In this episode of The Handbook, Harv sits down with Alex Bodini, CEO of Spin Brands, to unpack how Spin evolved from a grassroots social media shop into a multi-entity group of 100+ people. Rather than waiting for a crisis to force change, Alex and his co-founder made a conscious decision to professionalize the business so they could attract bigger clients, better talent, and more ambitious opportunities.

It’s Monday morning, the coffee is hot, and the HVAC schedule looks perfect — until the phone starts ringing. Between emergency repairs, traffic delays, and technicians stuck on complex jobs, a manual schedule can fall apart in minutes. To keep your team on track and your customers happy, you need a scheduling tool that provides real-time updates.

Attendance issues are sneaky. They creep in bit by bit — a late arrival here, a missed punch there — until suddenly productivity is down, deadlines are slipping, and payroll is a disorganized mess. Relying on manual spreadsheets is like using a flip phone: it might be nostalgic, but it’s completely ineffective for a growing team. To stay in control, you need real-time alerts and visibility before issues escalate.

Switching between 10 different apps just to get one task done? A work OS can turn your chaotic workflow into a central hub. It’s an open, flexible platform that centralizes your people, projects, data, and knowledge in one place. The Problem: App Fatigue Most teams lose hours every week jumping between spreadsheets, chat apps, and project tools. Information gets buried, and productivity stalls.