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By Teramind
Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.
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By Teramind
Business process analysis (BPA) is a powerful tool for streamlining operations, reducing costs, and improving efficiency. It offers a systematic approach to examining and optimizing the internal processes that drive your organization’s success. In this guide, we’ll explore the intricacies of business process analysis, providing you with the knowledge and tools you need to implement this practice in your organization.
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By Teramind
Platform Release 708 contains 221 new features, improvements, and bug fixes from Web 24.38.3, Server 24.37, BI 24.36, Windows Agent 24.31, and Mac Agent 24.35 as well as other components since the last release. See the highlights below.
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By Taran Soodan
With so many devices and applications used by employees at work, it’s tough for companies to maintain visibility and control over network activities. User activity monitoring (UAM) software has emerged as a critical tool, empowering businesses to safeguard against data breaches, insider threats, and low productivity.
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By Teramind
Employee burnout has become widespread, impacting employee well-being, job satisfaction, and overall organizational culture. As stress levels rise due to heavy workloads, lack of work-life balance, and unclear role expectations, many employees experience burnout. To maintain a positive work environment, employers need to recognize the warning signs and take proactive measures to support their employees’ mental health and overall physical well-being.
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By Teramind
Imagine a workforce where employees are enthusiastic, motivated, and truly invested in the company’s goals. This is the power of employee engagement. It’s more than just job satisfaction; it’s a deep commitment and connection to the organization’s mission and values. Engaged employees have a direct impact on productivity. They are more likely to go the extra mile, innovate, contribute to a positive work environment and increase the success of organizational goals.
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By Teramind
Quality assurance (QA) is the core of any successful call center operation. It ensures consistent, high-quality interactions with customers and leads to improved customer satisfaction, increased loyalty, and better business outcomes. Optimizing QA processes related to the customer experience can make or break a company. This guide explores proven strategies to enhance quality assurance in your call center, elevate your customer service, build customer loyalty, and improve customer retention.
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By Teramind
Organizations are constantly striving to enhance workplace productivity and ensure smooth business processes. One method that has gained popularity is the implementation of employee monitoring systems. These systems, which utilize advanced monitoring technology, provide valuable insights into employee productivity and help improve team performance.
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By Teramind
A quick search on LinkedIn will show that businesses are at their most experimental when it comes to understanding employee needs as a puzzle piece to overall business growth. Companies now understand that their HR teams can play a larger role in employee efficiency with a deliberate overhaul (or at least tweaking) of traditional HR processes. In this post, we’ll show you how your HR teams can approach process improvement in HR workflows in four steps.
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By Teramind
Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.
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By Teramind
Learn how to detect a mouse jiggler and synthetic keyboard input, gaining crucial insights into employee engagement and productivity.
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By Teramind
Teramind can help revolutionize your approach to employee performance and engagement. Learn to track employee productivity effectively using our comprehensive dashboard.
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By Teramind
Learn how our advanced user activity monitoring (UAM) tools can help you identify communication patterns and protect sensitive data.
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By Teramind
Uncover patterns in your organization's printing habits, from peak printing times to potential data leaks.
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By Teramind
Understand user behavior, optimize workflows, and protect sensitive data by viewing our All Events dashboard.
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By Teramind
Teramind's Optical Character Recognition (OCR) tool transforms every pixel on every screen into searchable text. Learn to detect sensitive information on user screens and prevent potential data breaches.
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By Teramind
Discover how Teramind's powerful BI Reports can revolutionize your understanding of instant messaging patterns and productivity in your organization. Dive deeper into business intelligence and productivity analytics.
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By Teramind
Gain valuable insights into your workforce's online activities and learn how to leverage our UAM tools for effective employee monitoring and productivity optimization. Dive deeper into social media monitoring and employee productivity.
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By Teramind
Get crucial insights into your team's application and website usage patterns and learn how our UAM tools can help optimize employee productivity. Dive deeper into employee productivity and user behavior analysis.
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By Teramind
This tutorial walks you through the process of deploying Teramind on Nutanix AHV platform using Prism Central.
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By Teramind
Learn the basics of the insider threats: what are insider threats? Where do they come from? What are progressive mitigation methods for active threat prevention?
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By Teramind
Data breaches are at an all-time high, with all evidence pointing to increased data exposure. Naturally, organizations are turning to employee monitoring, insider threat detection and data loss prevention technologies to protect themselves. There is, however, some concern that these solutions may create a potential conflict with employee and consumer privacy rights. Especially, with the introduction of GDPR, CCPA and other similar laws at various stages of processing, companies around the world are being forced take a closer look at their data governance and privacy policies.
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Founded in 2014, Teramind is a leading, global provider of employee monitoring, user behavior analytics, insider threat detection, forensics and data loss prevention software solutions. Over 2,000 organizations in finance, legal, retail, manufacturing, energy, technology, healthcare and government verticals across the globe trust Teramind’s award-winning platform to detect, record, and prevent malicious user behavior in addition to helping teams drive productivity and efficiency.
- User Activity Monitoring: Monitor and control user activity to ensure compliance with internal security policies and regulatory requirements.
- User Behavior Analytics: Identify behavior anomalies and uncover potential threats in real time. Get fully customizable alerts with full audit trail and video recording of all user actions.
- Data Loss Prevention: Leverage Teramind's industry-defining DLP features such as OCR, fingerprinting, and content discovery to prevent malicious or negligent data exfiltration.
- Employee Monitoring: Monitor employee activity with customizable reports to identify team, department, individual level productivity, social media use, time spent on projects, apps, and more.
- Compliance & Audit: Ensure ongoing compliance for GDPR, HIPAA, PCI and much more by identifying and alerting user to non-compliant actions with real time alerts.
- Insider Threat Prevention: Automate risk detection and block unwanted employee behavior. Teramind uses smart rules & alerts to always keep your organization safe.
The Right Employee Monitoring and DLP Solution for Every Need.