Teams | Collaboration | Customer Service | Project Management

February 2021

Contact Centers Take On Remote Employee Management Challenges

It has been nearly a year since COVID-19 hit the Western world, bringing most of our in-person interactions to a grinding halt. As face-to-face commerce became far less tenable at the old brick-and-mortars, more of our businesses moved to the virtual. With companies no longer able to greet their customers with a smile, the responsibility for maintaining relationships with customers shifted increasingly over to the contact centers.

5 Security & Productivity Hacks for Home Businesses

These are anxious times for small and medium-sized businesses (SMBs). According to the U.S. Chamber of Commerce, 70% are concerned about financial hardship due to pandemic-related disruptions, and more than half are worried about having to close permanently. At the same time, SMBs are tasked with personnel management in an increasingly distributed and frequently fraught environment where employees are stressed and burned out. Collectively, it’s a sizable challenge for SMB leadership.

Teramind vs. Workpuls | 2021 Feature Comparison

These two companies have very different approaches when it comes to their products. Teramind is designed with a comprehensive set of features: granular activity monitoring, time tracking, productivity analysis, insider threat detection, user behavior analytics, data loss prevention – you name it, they have it. Whereas, Workpuls went for a more minimalist approach. Its product basically does two things: employee productivity and time tracking, but it does them well.

Teramind vs. InterGuard | 2021 Feature Comparison

Teramind and InterGuard, both are highly regarded as powerful employee monitoring platforms for the modern workforce. Both of them have strong activity monitoring, productivity analysis and reporting features. Especially, after the recent refresh of its UI, InterGuard has been able to up its game in user friendliness – a big factor for this kind of software. On the other hand, Teramind is already known for its intuitive, award-winning interface. Pricing is another competitive edge in this market.

Here's How Employee Monitoring Software Makes Remote Teams Secure

More than 80% of small and medium-sized businesses (SMBs) view IT security as a top business concern, and 75% of corporate executives rank cybersecurity enhancements as a pressing issue in the year ahead. For many, this means adapting to a long-term remote workforce by empowering employees to be productive and secure from any location. In response to last year’s pandemic, 85% of CISOs reported sacrificing cybersecurity to enable remote work. Now, it’s time to revive those capabilities.

Teramind vs. Veriato | 2021 Feature Comparison

An apples to apples comparison between Teramind and Veriato is difficult because they follow slightly different approaches when it comes to bundling product features and offerings. We’ve chosen the two most similar employee monitoring packages between the two solutions to compare. Teramind’s package, called Teramind UAM packs all the features you would expect from a modern employee monitoring solution like monitoring, recording, detection and activity control.

Consistency, Efficiency And Security: Three Priorities For The 'Anywhere Workforce' In 2021

The efficacy of remote work has been debated for decades. Now, as companies begin pursuing a post-Covid-19 reality, the debate is finally settled. According to some of the most prominent companies in Silicon Valley, including Google, Facebook, Twitter and Apple, the answer is a hybrid model. Rather than being dogmatic and dichotomous about workplace arrangements, these companies find value in a hybrid model that includes a flexible mix of on-site and remote teams.