Teams | Collaboration | Customer Service | Project Management

November 2024

A Guide to User Activity Monitoring in 2025

Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring is critical to a comprehensive cybersecurity strategy as it gives you a clear picture of employee activity on company devices and networks. It answers critical questions like: With UAM, you can.

The 9 Best Employee Monitoring Software for Macs & MacBooks

As remote and hybrid workforces become more common, companies have felt a greater need to connect with employees. Employee monitoring software has gained popularity recently to help companies keep in-person and remote workers aligned and working towards common goals. With the popularity of Apple devices like Macs and Macbooks, companies need a way to monitor activity to ensure employees are actually working and productive.

Unlocking CX Value Through Employee Behavioral Analytics: A Data-Driven Approach for Modern Banks

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.