Teams | Collaboration | Customer Service | Project Management

Publish a read-only product roadmap for leadership in Jira Product Discovery

Roadmaps aren't just about dates and features. They're about aligning leaders on where you're headed and why. In this video, Axel Sooriah shows you how to create and share roadmaps in Jira Product Discovery that keep your leadership team informed with a live, always-up-to-date view. You'll learn how to build a now/next/later roadmap using board views, customize cards with confidence levels, goals, and team info, reorganize by goals or quarters, and publish a shareable read-only URL that stakeholders can explore without editing.

How to track Jira delivery progress from your product roadmap in Jira Product Discovery

One of the most powerful features of Jira Product Discovery is the ability to connect your product backlog to your delivery backlog in Jira. In this video, Axel Sooriah shows you how to link ideas to Jira Software work items, track delivery progress visually, and keep your roadmap automatically up to date. You'll learn how to link or create Jira work items directly from an idea, visualize delivery status and progress, and use the autofill dates feature to automatically keep your roadmap in sync with engineering timelines.

A quick tour of Jira Product Discovery

Get a quick overview of Jira Product Discovery, Atlassian's purpose-built tool for prioritization and roadmapping. In this video, Axel Sooriah walks you through the basic elements of Jira Product Discovery: the All Ideas view, custom fields, grouping, filtering, sorting, and the four types of views (list, board, matrix, and timeline) that help you slice and dice your backlog for different stakeholder conversations.

Slack School | Getting started with a new Workspace

Just launched a new Slack workspace and not sure where to start? In this episode, we’ll walk through the essentials to get you up and running fast. From setting up the right channels and creating simple workflows to installing must-have apps, learn how to build a strong foundation from day one. Class dismissed!

Sandbox version management: Inspect, compare, and deploy Zendesk configurations | What's New

Managing configuration changes across environments can be risky and time-consuming. Sandbox version management gives admins a unified way to inspect configurations, save snapshots, compare changes, and deploy updates between environments. This makes it easier to understand what’s changing, preserve known-good versions, and move configurations with more confidence. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.