Using Canned responses, you can now process service requests quickly and efficiently. You can customize these response templates to resolve major service requests faster. We have compiled the most essential canned responses for your customer service team.

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Human Resources is responsible for various functions within an organization, from hiring and onboarding to benefits and payroll. Therefore, it's the perfect area to start an ESM rollout. You can expand ITSM software to other company areas — contributing to their digital transformation and sharing some costs in the middle! The best part? You can build an HR ticketing system in under 10 minutes with InvGate Service Desk!

Discover how AI is revolutionizing employee monitoring! Learn about the benefits, ethical considerations, and how AI can boost productivity and ensure workplace safety. Perfect for HR professionals and business leaders looking to leverage technology for a smarter, more efficient workplace.

Learn how to fix the forwarding check failed error in Admin Center. This tutorial also covers Troubleshooting issues with Gmail Connector, Gmail forwarding, and external email forwarding. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Connecting strategic planning to your work allows your marketing team to work faster and provides leaders with clarity.

Connecting goals to your work allows you to bring your biggest, boldest company visions to life.

15 Best Workforce Management Software Tools Full Software Unlock the full potential of your team with our ultimate guide to Workforce Management! In this video, we dive into essential strategies for optimizing team performance, scheduling, and resource allocation. Learn how to streamline workflows, enhance productivity, and effectively manage your workforce using cutting-edge tools and best practices. Perfect for managers and HR professionals looking to improve their team’s efficiency and satisfaction.

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.