Teams | Collaboration | Customer Service | Project Management

Your customers don't buy products. They hire solutions to make progress on goals that matter to them. In this video, we walk through the Jobs to Be Done template in Miro, covering how to map demand creation, analyze the hiring and firing process, and capture progress signals that tell you whether your solution is actually doing the job customers hired it for. Stop guessing. Start understanding. Subscribe for more product management and UX research tutorials in Miro.

Micromanagement and visibility are not the same thing. One makes employees feel watched, distrusted, and demotivated. The other makes them feel seen, recognized, and fairly evaluated. Most leaders confuse the two — and end up either over-controlling their teams or flying completely blind. There's a better way. We360.ai brings transparent visibility into how work actually happens — without the micromanagement. It gives employees the proof of work they need to be recognized for their effort, and gives leaders the data they need to make fair, bias-free decisions.

Most product teams manage their lifecycle across too many disconnected tools. In this video, we walk through three Miro templates that cover every stage from concept to launch: the Product Strategy Workshop for strategic alignment, Product Development Phases for tracking progress across discovery through deployment, and the PRD template for detailed requirements that keeps design, development, and marketing on the same page.

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Available to Suite Professional customers and above, Workforce Activity Tracking gives you a free 24-hour view of agent activity across tickets and channels. Review workload distribution, Average Handle Time (AHT), and activity patterns to better understand what's driving your operational metrics, all directly in Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Great ideas from workshops. Lost somewhere in the handoff. That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it. In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.

Your business looks fine on the surface. Day-to-day operations are running. Cash flow is steady. Nothing's on fire. But underneath, productivity is leaking. And it's slowly killing your company. Slow growth, hidden inefficiencies, and silent productivity killers cost businesses more than they realize — because they don't show up in dashboards or weekly reports. They show up months later, in missed targets and shrinking margins.