Teams | Collaboration | Customer Service | Project Management

Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Your contact center built for resolution, not complexity. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

From a brand-new Client Portal experience to a redesigned Kanban board and enhanced data retention options, the latest Workstatus update is focused on improving collaboration, project visibility, and workflow efficiency across the platform. In this update, we cover.

Slack is great at connecting you with your teammates, but that’s not all it connects you to. In this episode, we’ll show you how to use Slack as a true operating system for work. You'll learn how to bring everyday tools like GitHub and AI agents like Cursor straight into your channels so they can track down bugs and open pull requests right from Slack. Sound good? Good. Class dismissed!

Agentic tools can help us move faster, but speed alone doesn't solve the challenge of working together. As teams adopt AI, the question becomes: where do humans, ideas, decisions, and agents come together? The future of work isn't human or AI. It's humans and AI working from the same context. In this episode of How We Work, Miro's Joe McLean explores what happens when everyone can build, prototype, and ship faster than ever before. When execution is no longer the bottleneck, collaboration becomes the advantage.

Plain boards lose attention. In this video, we show you how to access thousands of royalty-free images from Unsplash and icons from Fontawesome directly in Miro, customize colors, crop into shapes, bulk resize, and auto-align, all without leaving your board or touching a third-party tool. More visual. More professional. Zero extra apps. Subscribe for more Miro customization tutorials.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Igor Collell, CIO at Seqens, a social housing provider in the Paris region that manages homes for more than 230,000 people across 310 municipalities. Seqens was formed in 2019 from a six-company merger and a simultaneous demerger — leaving Igor's team with something most CIOs never get: no legacy IT estate to drag forward. Most leaders in that situation talk about consolidation and harmonization. Igor's team destroyed their IT and rebuilt it.

During Global conference M-Files IMPACT 2025, Joakim Nordström shares insights on the evolving role of information management, digital transformation, and the value of close collaboration between Microsoft and M-Files. Learn how organizations can improve productivity, strengthen governance, and unlock greater value from their information with AI-powered document management and knowledge work automation. Key topics.

Discover why organizations are moving to M-Files Cloud to modernize information management, reduce IT complexity, and create a scalable foundation for future growth. In this video, we explore the key benefits of M-Files Cloud, including lower infrastructure costs, predictable pricing, enhanced security, simplified maintenance, and seamless integration with Microsoft technologies. Highlights include.

Miro's Head of Design for AI hosts a fireside chat with three design leaders — Cat Drew (Chief Design Officer, UK Design Council), Anna (Head of Product Design & Research, Kingfisher), and Peekay Alpundrick (Experience Design Director, VML / WPP) — on what AI is really doing to design teams. They cover the speed trap nobody talks about, the "tyranny of text" pulling teams away from visual thinking, why collaboration has to become more intentional, and whether the double diamond is still fit for purpose. They close with bold predictions — including tokens becoming the new currency of design work, and a stark warning.

When your support team can't see their own performance, it's hard to improve it. Kieran Boyce, GM of Operations at Woolworths MarketPlus, explains how giving agents and leaders a live view of performance led to measurable improvements in KPI compliance, customer satisfaction, and team accountability.