Teams | Collaboration | Customer Service | Project Management

Latest Videos

Using Basecamp for QA | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on November 6, 2024), the two-person Quality Assurance team from 37signals walk through how they use Basecamp for QA. They share best practices for organizing projects for their QA function and answer customer questions live. Timestamps: For follow up questions, reach out to support@basecamp.com.

Asana customers break down their favorite features

What makes Asana a must-have for cross-functional teams? Hear from our inspiring customers as they share the Asana features they love and rely on. From task automations to integrations and multi-homing, these powerful capabilities simplify complex workflows, helping teams cut through the noise and stay focused on their most important work.

Run meetings your team enjoys

Avoid bad meetings with Page-led meetings, a new approach that maximizes meeting outcomes and drives progress. Plus, Atlassian’s own Teamwork Lab tested the effectiveness of these pages and found they are 23% more effective than regular meetings in accomplishing their goal. Use the link to access the page-led meetings Play from Atlassian’s Team Playbook and use the template to impress at your next meeting.

Omnichannel AI Agents Live Demo: AI Summit Deep Dive

At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

AI Agents and the Future of Teamwork | Atlassian

Whether you call them AI agents, copilots, or teammates, there’s no shortage of talk about how these tools will redefine the workplace. A recent study shows 82% of companies plan to adopt AI agents within the next 1-3 years. But the real question is: how will these agents impact not just individual workflows, but how teams operate as a whole? AI agents are more than just task assistants; they play a crucial role in alleviating everyday friction and fostering smoother collaboration. The challenge lies in designing agents that not only manage routine tasks but also enhance overall team productivity.

Live TSU Webinar October 2024: The Bots are Back: Smart Conversational Bots

In this webinar, we'll show you how to effectively set up and customize any of our variety of chat-bots. Join us and we dive into how to engage your customers, gather information, qualify leads and opportunities, and help your customers self-serve just by using a Bot.