Teams | Collaboration | Customer Service | Project Management

Leandro Barreto didn't set out to build a company. He set out to help his son. As a solo founder, Leandro built Epilog, an epilepsy tracking app, almost entirely with Miro as his AI product copilot. He started with sticky notes and a rough idea on a Miro board, then connected Miro MCP directly to his IDE so his AI coding assistant could pull the data model straight off the board. From there, the same AI reviewed the architecture like a solution architect, caught duplicated data and missing entities, and turned the fixes into a 22-item project roadmap.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Explore the latest Workstatus updates, designed to provide deeper visibility into productivity, projects, and resource planning. Here’s what’s new in this sprint: Watch the full changelog to see these updates in action.

Explore the latest updates in Workstatus, designed to give teams better visibility and more flexibility in managing their work and reports. Here’s what’s new in this sprint: Updated Dashboard Get a clearer view of working hours, productivity, project performance, invoice status, projects, and task status from one centralized dashboard. Flexible Time & Activity Report Scheduling Schedule Time & Activity Reports based on your preferred delivery frequency, day, and time, making it easier to align reports with your reporting cycle.

Sensitive business files deserve more than random messaging apps. Uncontrolled file sharing can create unnecessary copies, scattered conversations, and less visibility over important business information. With Troop Messenger, teams can communicate and collaborate through a centralized business communication platform with secure file sharing and enterprise-focused controls. Choose a smarter way to share and collaborate.

Who really controls your business conversations, files, and communication data? Business messaging isn't just about sending messages. Your team's conversations can contain sensitive company information, customer details, files, and internal discussions. In this Short, discover why secure business communication and data control matter for modern organizations. [email protected].

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.

David Balkind runs strategy workshops without booking a room full of people. As a Specialist Innovation Advisor, David built what he calls a Strategy Café Engine — a setup where Claude, connected directly to his Miro board through MCP, runs full multi-session strategy workshops. Claude plays the facilitator (David calls it MOIRA), works through a structured innovation canvas box by box, and models different stakeholder perspectives — founder, funder, customer — to pressure-test the strategy from every angle. David checks in at key checkpoints while the canvas builds itself live on the board.

What if your organization's knowledge was impossible to lose? See how AI Teammates replaced tribal knowledge with a shared system anyone can access, making decisions more consistent across the entire operation. Chapters.

Not just faster...smarter. See how a network of AI Teammates—each with one job, all working together—dropped Washmen's error rate to 0.5% and caught a $5,000 mistake before it ever happened. Chapters.