Teams | Collaboration | Customer Service | Project Management

For Rocket.Chat premium plans. Registering Rocket.Chat workspaces with the Cloud portal is necessary to access various services. However, in cases like version update issues or database discrepancies, your workspace's registration may be lost. This video shows you how to register your workspace again if you encounter such issues.

Rocket.Chat provides queue management settings for incoming Omnichannel conversations. This helps you set the queue behavior, as well as the agent and visitor experience. In this video, you'll learn about the configuration options, including waiting times in queues, sorting chats based on specific parameters, and the number of chats an agent can handle at once. Keep in mind that chat assignment also depends on your workspace's Omnichannel routing type and the routing settings.

Rocket.Chat's Omnichannel apps enable you to connect with your citizens and customers through various channels, including WhatsApp. The WhatsApp Cloud app provides direct communication between Rocket.Chat and WhatsApp using the WhatsApp Cloud API without needing third-party services. In this video, you'll learn how to install and use the app in your workspace. Keep in mind that assignment of conversations to agents depends on your workspace's Omnichannel configuration and routing settings.

Rocket.Chat provides different WhatsApp apps that you can use to connect with your citizens or customers. When using the apps, you have the option to monitor the status of outgoing WhatsApp messages. This video shows you how to do so using webhooks.

When everyone on your team is using AI, output goes up. But Relevance AI Co-founder & CEO Jacky Koh noticed something unexpected: the vector gets shorter. More work. Less progress. In this closing keynote from Canvas 26 Sydney, Jacky Koh and Poorva Bhardwaj share what it's actually like to run a company where agents and humans genuinely work side by side — and what that's taught them about alignment, unintentional AI adoption, and what it takes to turn a successful pilot into org-wide change.

During this session we showed how the Craft.io Model Context Protocol (MCP) takes on real, day-to-day friction for three key roles.

Want to know what Zendesk is and how helps businesses deliver faster, more accurate service? In this video, you'll discover how Zendesk AI agents work and how organizations use the Zendesk Resolution Platform to scale customer and employee service.

AI agents are everywhere right now — but what actually makes them different from traditional chatbots? In this video, we break down how agents work, what happens behind the scenes when they receive a customer request, and why modern AI customer service agents are designed to do much more than answer questions.

In this product demo, explore Zendesk Contact Center's new native experience, offering seamless AI Agent handoff, Copilot Knowledge Suggestions, and multimodal video calling and screen sharing. Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

94% of Culture Amp's engineers use AI tools. 81% say it makes them faster. But only 48% say it makes the work higher quality. That gap is exactly what this session is about. At Canvas 26 Sydney, Rhiannon Gaskell and Eric Grigson share what Culture Amp learned from six months of research into AI and engineering productivity — and how those findings are guiding a deliberate shift toward agentic AI across their entire product organisation.