Teams | Collaboration | Customer Service | Project Management

Real-time monitoring gives support teams a live view of service operations so they can spot issues early and respond faster. Track anomalies, monitor ticket trends, evaluate agent availability, and identify urgent conversations before backlogs grow. With Monitoring Assistant and live operational dashboards, teams can take proactive action to improve productivity and reduce resolution times. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

What is an HR AI Agent, and how is it different from a traditional HR chatbot? If you're an HR Manager, CHRO, HR Executive, or business leader exploring AI for HR, this video explains everything you need to know before investing in an HR AI solution. In this video, you'll learn: What an HR AI Agent actually is HR Chatbot vs HR AI Agent: What's the difference? How AI HR Assistants automate repetitive HR work Real HR workflow examples like parental leave, employee benefits, and onboarding What HR AI Agents can and can't do How to evaluate the right AI solution for your HR team.

Every morning at Simba, the CX team opens the dashboard before anything else. Graham Paddon, Head of CX, explains how real-time workload data shapes their standup, surfaces problems early, and gives managers the insight they need to act - not just observe.

This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.

What if your "best" employee isn't actually your best? Most companies recognize the loudest, the most visible, or the one who stays late. But without real workforce data, you're rewarding visibility — not value. With We360.ai, you finally get the analytics to see who's truly delivering. Per-second activity tracking, productivity analytics, attendance patterns, and project-level insights — all in one workforce intelligence platform trusted by 10,000+ companies across 21+ countries.

For Rocket.Chat premium plans. Registering Rocket.Chat workspaces with the Cloud portal is necessary to access various services. However, in cases like version update issues or database discrepancies, your workspace's registration may be lost. This video shows you how to register your workspace again if you encounter such issues.

Rocket.Chat provides queue management settings for incoming Omnichannel conversations. This helps you set the queue behavior, as well as the agent and visitor experience. In this video, you'll learn about the configuration options, including waiting times in queues, sorting chats based on specific parameters, and the number of chats an agent can handle at once. Keep in mind that chat assignment also depends on your workspace's Omnichannel routing type and the routing settings.

Rocket.Chat's Omnichannel apps enable you to connect with your citizens and customers through various channels, including WhatsApp. The WhatsApp Cloud app provides direct communication between Rocket.Chat and WhatsApp using the WhatsApp Cloud API without needing third-party services. In this video, you'll learn how to install and use the app in your workspace. Keep in mind that assignment of conversations to agents depends on your workspace's Omnichannel configuration and routing settings.

Rocket.Chat provides different WhatsApp apps that you can use to connect with your citizens or customers. When using the apps, you have the option to monitor the status of outgoing WhatsApp messages. This video shows you how to do so using webhooks.

Learn how the revenue team at Asana uses an AI Teammate to respond to every rep and partner request within minutes—even when no one is available to answer. Chapters: More from Asana.