Teams | Collaboration | Customer Service | Project Management

What if every incoming issue could trigger Cursor Agent automatically? With agent automations in Jira, you set a condition, like a specific summary prefix for security issues or improvement requests, and when a matching ticket lands, your chosen coding agent (Jira Coding Agent, Claude, or Cursor) picks it up and gets to work. No manual triage, no delay. Set it once, and your agents do the rest. Watch to see how to wire up agent automations in Jira step by step.

Miro Talktrack lets you record video and audio walkthroughs directly on a Miro board — no separate screen recorder, no scheduling another meeting. It's Miro's async video tool for sharing context, giving feedback, and moving work forward on your own time. Don't take our word for it. In this video, real Miro users — from workshop facilitators to team leads — share how they use Talktrack for asynchronous collaboration: preserving the reasoning behind a board, walking clients through work at their own pace, and prepping people before a meeting even starts.

Ben Newell, Geckoboard's VP of Product, on designing dashboards that focus a team on what matters. A dashboard is there to communicate, so the discipline is choosing the few things worth everyone's attention.

The strongest signal of product value is when someone brings it with them to the next job. Christopher Ford, now Director of Growth at HappyDoc, has used Geckoboard for five-plus years across multiple companies and roles. He explains why it stays in his toolkit.

Building custom steps for your automations shouldn't feel like a chore. We show you exactly how to use the Slack CLI to log in, test your app locally with websockets, and safely deploy it straight to the Slack platform. You will learn how to set up the necessary file structure, authenticate your workspace using a challenge code, and run custom functionality like looking up users by email. Class dismissed!

Quality Score helps support teams automatically evaluate service quality across every solved interaction — without relying on limited manual review samples or customer surveys. Using customizable scorecards, weighted evaluation categories, and automated QA scoring, teams can identify coaching opportunities, uncover quality gaps, and better understand customer experience trends across support operations.

It offers real-time visibility into team productivity, detecting idle time and active engagement to optimize performance. By capturing authentic usage patterns, it helps organizations make informed decisions and boost accountability. Waking.

AI is changing how ideas are created. This year, gave teams a shared place to shape those ideas, challenge them, and move them forward together. Whether you're brainstorming, planning, reviewing designs, or sharing updates asynchronously, work moves faster when everyone has the same context.

Choosing the right HR automation software isn't about picking the platform with the longest feature list—it's about choosing the one that's built to solve your HR challenges. In this video, I walk you through some of the leading HR automation platforms in 2026, including Workday, UKG, ADP, SAP SuccessFactors, Moveworks, Leena AI, and Workativ.

The latest Workstatus update is here! From a completely redesigned Time & Activity Report to a simpler Member Settings experience and faster platform performance, this release helps teams manage work more efficiently than ever. In this video, you'll discover.