Use Support triggers to automate actions for tickets created from the messaging channel.

Timestamps:

00:00 - Intro

00:33 - Admin Center

00:48 - Create the trigger

00:59 - Trigger conditions

01:29 - Trigger actions

Where can I ask questions?
Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics