Running an Incident Without a Fire Drill: How Our AI Agents Handled It
Get a firsthand look at how TeamSupport’s Director of Global Support used AI Agents during a real-world incident.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Manage Your Client Approval Process
It’s common when managing projects that you need to sign-off with a client. For example, you might need them to approve a mock, document, or decision. Many companies do this with an informal message or verbal acknowledgement. This causes problems later. Who actually signed off on the decision? When? Which exact changes are required? This is why it helps to implement a formal process. At the same time clients don’t want to take too many extra steps.
AI Strategy vs AI Execution: Why Most AI Projects Fail? How to Turn AI Into Business Results!
AI adoption is everywhere. But why are so many companies still struggling to turn AI into real business value? The problem often isn't the technology, budget, or talent. It's the gap between AI strategy and AI execution. In this video, we break down why AI projects get stuck in “pilot purgatory,” the biggest mistakes companies make, and how to build an AI approach focused on measurable business outcomes.
From Booked Meeting to Closed Deal: The Internal Communication Steps That Matter Most
A booked meeting creates an opportunity, but it does not preserve the context that produced it. The prospect may have responded because of a specific operational problem, recent company change, timing signal, or message from an SDR. If that context disappears before the account executive joins the call, the prospect has to repeat information or explain why they agreed to speak in the first place. The sales process already feels less precise.
Process Improvement: What It Is, the Methods That Work, and Where Most Programs Go Wrong
What process improvement is, the methods teams actually use, and why most programs improve the process on the diagram instead of the one people run.
Process Modeling: Building a Model That Matches What Actually Happens
What process modeling is, how it differs from mapping, the notations in use, and why models built from workshops drift from the process people run.
Building a Conversion-Focused Marketing Funnel in Miro
A marketing funnel is only useful when your whole team can see it, contribute to it, and execute from it. In this video, we walk through how to build a complete marketing funnel in Miro using templates, covering all five stages from Awareness to Loyalty, adding tactics, assigning ownership, and using Miro AI to generate supporting documents and roadmaps directly from your funnel. One canvas. Full funnel visibility. Zero misalignment.
Remote-friendly is not enough anymore. Here's what remote-excellent looks like
The first wave of remote work had a low bar. Companies went remote because a pandemic gave them no choice. Being remote at all was the differentiator. The second wave is different. It is voluntary, which means it is competitive. Companies now choose whether to offer remote flexibility. Which means the employees choosing to work for them have genuine alternatives. According to Buffer, 98% of workers want remote work at least some of the time. 46% would consider leaving if forced back to office full-time.
WhatsApp in Social Care: The Compliance Risk and What Replaces It
It's a familiar story. A social worker gets a message from a client on a Saturday. A family needs to move a home visit. A colleague forwards a photo of a document that has to be dealt with before Monday. None of it goes through an official system. All of it goes through WhatsApp, because that is where the client already is, and because it works.
A Device Provisioning Checklist for Remote Teams'
Most organisations can describe their hiring process in detail and their device process not at all. The laptop is ordered, it arrives at an address nobody has visited, and somewhere between the courier and the first standup a set of decisions gets made by whoever happens to be available. That is how a distributed team ends up with eleven slightly different machines.