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A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

Optimize Operations and Drive Business Growth | Freshworks

Imagine unlocking actionable insights, enhancing operational efficiency, and boosting customer service performance - all without the need for cumbersome analytical reports. Generative AI tirelessly analyzes performance data, identifies critical insights, and proposes optimizations that go beyond expectations. Need proof? Freshworks' beta customers efficiently directed over 14,700 tickets, saving agents a staggering 83% of time on ticket triaging. Whether your aim is streamlined operations or catalyzing business growth, watch how generative AI empowers organizations to achieve more with less.

How To Create Effective Cybersecurity Policies

In today's hyper-connected world, where we live, work, and play online, cybersecurity awareness isn't just a buzzword; it's a digital survival skill. In this video, our Freshworks infosec experts Navapriya Mohankumar and Ramya Subramanian guide you with insightful tips to create a clear, easy-to-understand, and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡️🔒

Unlocking Agent Productivity with Generative AI | Freshworks

Generative AI is not only making life easier for customers who want quick answers to their questions, it’s making life easier for the agents who are dedicated to delivering a top-notch customer experience. See how generative AI is being used to help support teams respond faster, boost productivity, and save time. And be sure to check out how AI can be your personal productivity amplifier in our free guide to unlocking the power of AI for customer support.

29 Customer Service Tips to Deliver Great Customer Service

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service. No matter how awesome you think your product is, or how skilled your customer support team is, your customers are most likely to remember the direct interaction they have with your company.

Freshworks brings generative AI to the Fortune 5 million

During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size. Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years. “AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica.

Unified experiences, supercharged with AI

Building software that delivers value to customers comes naturally to us at Freshworks. Sometimes, it also comes “artificially”—such as through innovations in artificial intelligence, including generative AI. Businesses around the world are already realizing the transformative potential of generative AI through automation and productivity-enhancing tools.

Freshworks CIO on generative AI's impact on service management

The disruptive nature of generative AI in business is becoming apparent. We sat down to chat with Prasad Ramakrishnan, chief information officer (CIO) at Freshworks, to understand how he believes generative AI will impact and transform the service management industry. Here’s what he has to share with CIOs on how generative AI can be leveraged to improve employee experience and agent productivity.