Don't ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The Modern Tech POV: Vermeer Corporation's Brent Westerkamp
A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services.
The Modern Tech POV with Brent Westerkamp, Director of IT Services, Vermeer
In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Brent Westerkamp, Director of IT Services at Vermeer, an industrial and agricultural equipment manufacturer serving customers in over 60 countries. Vermeer took its IT team from 11 to 165 people but the real story isn’t in the headcount. It’s how IT transformed from a cost center into now a strategic driver of the business in one of the most challenging operating environments. In manufacturing, the line doesn’t pause for technology problems.
The cost of siloed CX: Why unified workspaces are now a business imperative
Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do.
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
How customer service goes from 'help' to a strategic intelligence layer
Every customer interaction is a data point. An AI-native approach turns it into competitive advantage.
IT leaders say they can see 'shadow AI.' Their own data says otherwise.
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do.
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising.
The Modern Tech POV with Dan Keyworth
In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.
Change is good, right?
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports.