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Feb 1, 2023   |  By Celeste Mottesi
Frustrated by frequent ChatGPT downtime? Or perhaps by it churning out outdated or non-factual responses? You can overcome these limitations by exploring ChatGPT alternatives out there. While ChatGPT is an excellent artificial intelligence (AI) masterpiece, don’t be stuck when it falls short of your expectations.
Jan 31, 2023   |  By Melisa Wrobel
If you're running an IT department, then you know how important it is to obtain customer feedback. Not only does this help ensure that you are meeting your customers' needs, but it also gives you a chance to improve your services. Without it, you are flying blind and can't make informed decisions about how to improve your product or service. Obtaining customer feedback can be a little tricky, we know.
Jan 25, 2023   |  By Sophie Danby
The tier 4 help desk is the final layer in the 5 levels of IT support. Its main purpose is to effectively handle incidents for services that the organization has outsourced. This means that tier 4 support handles everything by tiers 0 to 3, but this time the work is carried out by a third-party help desk.
Jan 24, 2023   |  By Tuba Sarosh
For most working professionals, improving productivity means decluttering their diskspace or downloading a slew of Chrome extensions. However, for those who work in the IT field, productivity is synonymous with maximizing every tool available to perfectly juggle between tasks. Since most IT professionals prefer Windows OS, we’re about to explore some handy Windows productivity tips to help you reduce distractions and optimize your workflow.
Jan 18, 2023   |  By Sophie Danby
Tier 3 help desk is the fourth layer in the five levels of IT support. Its main goals are to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing. Level 3 is typically the highest level of technical skill in the organization and involves roles such as server admins, network specialists, product engineers, and developers.
Jan 11, 2023   |  By Tuba Sarosh
ChatGPT is the newest social media sensation. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. From writing codes and college essays to explaining scientific concepts, people seem to be putting it to the test – and we aren’t the exception. Designed to assist customer support teams, the chatbot has the potential to be a valuable tool for help desk agents.
Jan 5, 2023   |  By Sophie Danby
The tier 2 help desk is a key player in the IT support operating model. It’s the third layer in the five levels of IT support, and done well it can resolve more complex incidents, share knowledge with other support teams, and act as an escalation point to other IT support options. But what does it actually cover? That’s what we’re about to find out! Keep reading to discover its benefits, typical activities and examples, and more.
Jan 4, 2023   |  By Roxana González
If having a help desk in your organization is a game-changer in terms of user experience and efficiency, combining IT help desk software with Asset Management is unlocking a whole new proficiency level for IT support. The reason behind this is that you’ll not only be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – which already makes you a pro.
Dec 26, 2022   |  By InvGate
By now, everyone’s fully aware that automation is a worker’s best ally. It’s the definitive way to make processes more efficient and less prone to errors, with the addition of allowing people to focus on the tasks where human input does make a difference. Luckily, it can be applied to several business departments, and here we’ll focus on HR workflow automation. According to a report from Workato, HR automation has risen by 235% in just a year.
Dec 23, 2022   |  By Melisa Wrobel
It’s well known in the ITSM world that Service Levels Agreements (SLAs) are critical for any company that wants to offer outstanding customer service for internal and external clients. However, organizations often face a problem when they have to create them for different help desks. But worry not because that’s why multiple SLA policy is here for. This practice allows you to segment your SLAs according to the different help desks your company has.
Dec 28, 2022   |  By InvGate
Let's see how to create a fully customized and branded self-service portal to support the management of end user issues and requests.
Sep 28, 2022   |  By InvGate
Integrating InvGate Service Desk with Zapier is an easy way to integrate it with popular tools and create amazing workflows.
Sep 23, 2022   |  By InvGate
The InvGate Service Desk reporting feature is a powerful way to slice, dice, visualize, and store your most crucial performance information. Join us in this video to see how to make a custom monthly report.
Sep 22, 2022   |  By InvGate
Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.
Sep 15, 2022   |  By InvGate
Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.
Sep 12, 2022   |  By InvGate
The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape. To increase productivity and employee experience, organizations redefine what a digital workplace is to keep up with digital workplace trends.
Sep 7, 2022   |  By InvGate
Matt Beran, InvGate Product Specialist, shows the features to build dashboards in Service Desk. Not only are the reporting benefits extended to managers and agents, but you can also share dashboards with any unlicensed user absolutely free of charge.
Sep 5, 2022   |  By InvGate
Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.
Sep 2, 2022   |  By InvGate
Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.
Aug 29, 2022   |  By InvGate
When should you use Dashboards VS Reports? They are both useful for service desk agents and managers to check in on the operations, health, and other useful performance indicators for their teams and services. In this video, we're exploring their qualities and differences.

From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.

InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.

Our Products:

  • InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
  • InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
  • InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.

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