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Nov 30, 2021   |  By InvGate
Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment. PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes.
Nov 25, 2021   |  By InvGate
Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends.
Nov 24, 2021   |  By Steve Manjaly
A key performance indicator, or KPI, is a metric (of your designation) that will help you determine whether your help desk is working correctly or if it could use a tune-up. KPIs are important because they allow you to establish and track metrics that make a real-world impact for both the customer and help desk agents.
Nov 23, 2021   |  By InvGate
Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.
Nov 19, 2021   |  By Emiliano Pardo Saguier
So you’ve got your service desk up and running. But how do you know that it’s running the way it’s supposed to be? Service desk performance is measured across many domains, so it’s not always clear-cut whether any optimization is necessary. Getting the right service desk benchmark can go a long way towards helping you make the best out of your brand new IT solution. Let’s talk about it.
Nov 17, 2021   |  By Emiliano Pardo Saguier
A CMDB is part of any proper IT Asset Management tool. But why is it so important? Simply put, it’s because as the size of your network increases, making sure that you keep track of every element every item, and every bit of software becomes increasingly crucial. The alternative is facing unintended consequences that might set you — and your company — back significantly. Thus, proper configuration management becomes something to work towards as complexity ramps up.
Nov 12, 2021   |  By Roy Atkinson
As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…
Nov 11, 2021   |  By Ezequiel Mancilla
The Help Desk Manager position at any IT organization is absolutely essential to their longevity and success. They are, above all, team workers, insightful advisors, and solid organizers who are able to—of course, as their name suggests, manage workgroups.
Nov 10, 2021   |  By InvGate
Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.
Nov 9, 2021   |  By Steve Manjaly
Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards to encourage learners and increase their engagement. With the shift to remote work, employers and HR managers have been looking into ways to improve employee engagement. Gamification is one of the best options for this.
Mar 31, 2020   |  By InvGate

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Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).
Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.
Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.
Mar 24, 2020   |  By InvGate
This video explains how the service desk we set up in parts 1, 2 and 3 functions, focusing on how employees can create tickets, and how your HR team can handle them.
May 6, 2019   |  By InvGate
Our software can make your life at work easier. InvGate Insight, InvGate Manage, and InvGate Service are complementary offerings that improve IT support, request management across all business areas, and IT asset management.
Apr 22, 2019   |  By InvGate
If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.
Mar 8, 2019   |  By InvGate
We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.

From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.

InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.

Our Products:

  • InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
  • InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
  • InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.

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