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May 19, 2022   |  By Steve Manjaly
A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.
May 19, 2022   |  By Jorge Farah
In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.
May 18, 2022   |  By Steve Manjaly
With technologies like AI and IoT becoming mainstream and more and more businesses developing customer-centric applications, we’re living in a data storm. Enterprises are collecting data on large scale and using them for gaining every bit of edge they can get in competitive markets. By 2025, the annual revenue from global big data analytics is expected to reach 68.09 billion USD and around 181 zettabytes of data is expected to be created globally.
May 17, 2022   |  By Jorge Farah
How long has the IT industry espoused IT self-service capabilities’ IT support benefits yet failed to realize them fully? They make so much sense, offering “better, faster, cheaper” service and support capabilities. Still, for many organizations, IT self-service capabilities need so much more than the implementation of the required technology.
May 16, 2022   |  By InvGate
During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments. One of InvGate's guiding principles is to "simplify what is complex," and so for the last year we’ve been finding ways to leverage our solutions with machine learning, testing different tools inside our platforms that could make a real difference for our users.
May 16, 2022   |  By Roxana González
UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of access that in Unix-like systems is called “root” and in Windows systems is known as Administrator privileges. User Account Control was initially rolled out as part of Windows Vista to allow only admin accounts to give and take away these permissions.
May 13, 2022   |  By Emiliano Pardo Saguier
It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.
May 12, 2022   |  By Steve Manjaly
Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.
May 11, 2022   |  By Steve Manjaly
Over the last decade or so, we have seen organizations competing to rapidly launch products and new updates. This also often meant that information security lagged behind, as evinced by the fact that we have seen many companies facing major breaches and attacks over the last couple of years. The DevOps approach which focused on rapid development proved ineffective for robust security. This is where DevSecOps emerged.
May 11, 2022   |  By Jorge Farah
Objectives and Key Results or OKRs are a popular goal management framework that helps organizations achieve goals by building specific and measurable actions as well as communicating and monitoring progress toward them. Used effectively, an OKR framework can support increased transparency, better decision making, and better engagement with strategy by organizing colleagues and the work they do around achieving a common set of objectives.
Apr 20, 2022   |  By InvGate
Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.
Apr 19, 2022   |  By InvGate
5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.
Apr 5, 2022   |  By InvGate
Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!
Mar 30, 2022   |  By InvGate
Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.
Mar 7, 2022   |  By InvGate
Learn how InvGate Service Desk can help teams coordinate semi-structured work where planning occurs during one stage of the workflow and tasks are fulfilled in another.
Feb 7, 2022   |  By InvGate

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Mar 31, 2020   |  By InvGate

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Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).
Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.
Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.

From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.

InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.

Our Products:

  • InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
  • InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
  • InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.

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