Choosing service desk software is not an easy task. It usually takes months (if not years) to settle down on a solution, and a considerable amount of that time is spent gathering information on the different options out there. But since this data is scattered throughout the internet, we decided to create the ultimate ITSM tools comparison blog post.

Working with different tools and applications can help us optimize each process separately. As part of our tech stack, we’re used to having a bunch of specific apps that perfectly solve one need, but if they’re in no way connected, our work becomes less and less efficient. Luckily, Zapier integrations are here to make our lives easier. Native integrations are great, but software developers can only do so many.

Organizing IT support can be challenging, especially if you rely on email as your primary means of communication. It doesn’t matter how many tags you create or how detailed your guidelines are; the tool is not meant for that, and thus your order is unsustainable. Luckily, an email ticketing system can fix most problems.