Teams | Collaboration | Customer Service | Project Management

Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do. IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.

Your team just leveled up. Meet Asana's latest AI Teammates. Not chatbots. AI agents that know how your business operates — the projects, the dependencies, the handoffs — and work inside your real processes to get more done, faster.

Most people use Miro as it comes out of the box, but power users know that customizing your workspace can save you hours every week. In this video, we walk through four levels of Miro customization, from quick toolbar tweaks to building AI workflows tailored to how your entire team thinks and works. By the end, you won't just have a faster Miro setup. You'll have an AI Innovation Workspace that captures your team's best practices, speaks your language, and gets smarter the more you use it.

Most dashboards show data. Charts, numbers, percentages. But they don't show how work actually happens — or where your margins are quietly leaking. If you're leading an IT firm, agency, BPO, or field ops team, this video is for you. In this video, you'll see.

In this video, Horea Porutiu (Developer Advocate at Miro) demonstrates how to leverage Cursor’s new Automation feature alongside the Miro MCP (Model Context Protocol) server. Watch as we build a custom automation that triggers from a Slack message to automatically generate documentation, comparison tables, and flowcharts directly on a Miro board. If you're looking to streamline the tedious parts of your engineering workflow and focus on creative problem-solving, this AI-driven integration is for you.

Starting a new job is exciting, and getting settled in Slack is the best way to hit the ground running. In this episode, we’ll show you how Slackbot can help you navigate your new workspace like a pro. From finding the right experts and summarizing channels to building out a 30-60-90 day plan in a canvas, see how simple prompts can help you get oriented fast. Class dismissed!

Learn how to connect the Teamwork.com MCP server to Claude and use Claude with Teamwork.com and Teamwork Desk. In this walkthrough, we show you how to enable the Teamwork MCP server in Teamwork.com, add it as a custom connector in the Claude desktop app, authenticate your account, and start using Claude to review project data and take action. Using the example project Murphy Investment Co, you’ll see how Claude can return a project overview, surface open tasks, highlight priorities, and help you work more efficiently across Teamwork.

In the second episode of the How We Work podcast, host Dominik Katz sits down with Joe McLean, Product Lead for AI Canvas at Miro. Together, they explore the reality of building in the AI era, from the psychological shifts in engineering to the fine line between high-speed innovation and "slop." Joe shares candid insights on why the "bad version" is often your most powerful tool and how AI is fundamentally changing the solo nature of deep work.

We have signed a definitive agreement to acquire Forethought, which will take's ability to learn from every interaction and will amplify it across every channel and platform. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Learn how to create custom dashboard templates in Geckoboard for quickly deploying consistent dashboards across your sales or customer support operation. In this quick example, we'll show how to turn a sales rep performance dashboard into a template, which can then be quickly customized for different sales reps.