Teams | Collaboration | Customer Service | Project Management

Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.

Zendesk’s new AI agent setup flow helps you start automating in just three quick steps. Connect knowledge sources, personalize your AI agent’s behavior and tone, then review and publish with confidence. Designed to simplify setup and accelerate time to value. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Accelerate your retail expansion by effortlessly connecting high-level company goals to everyday execution. This video demonstrates how to use Asana AI to unblock critical project delays, automate vendor selection through AI Studio, and generate instant stakeholder updates to keep large-scale initiatives like new store openings on schedule. Chapters: Resources.

Zendesk changes fast — and May 2026 was no exception. In this SMB User Group session, Brandon Tidd breaks down what's new and what it means for small businesses: The relaunched Zendesk Community, the incoming Spark rewards program, a major AI Agents packaging change rolling out across all suite plans, the new unified navigation, a security update admins need to know about, and AI-powered reporting in Analytics.

Belfius, Belgium's leading bank — rebuilt the way its product, design, and customer journey teams work together using Miro. In this Canvas 26 customer spotlight, Jonathan, Steph (Product Owner, mobile banking app) and Laurent (Customer Journey Designer) walk through "Hey Belfius," the AI personal banking assistant built with Miro that replaced menu-driven feature hunting with a real conversation — now live for 2.2 million app users.

75% of knowledge workers use AI on the job, but only 5% of companies see real results. In this video, discover Agentic Work Management—Asana’s easy button for enterprise-scale AI productivity. Learn how to run critical, cross-functional workflows with humans and AI agents working from the exact same plan, with the same context, under the same secure governance. What’s New in the Asana OS: Asana Dash: Your personal AI Chief of Staff that prioritizes your goals and automatically captures follow-ups across tools.

See how Asana’s content team built an AI workflow to turn one idea into videos, social posts, and written content across every channel.

Investors who don't know what's happening become frustrated investors. Christopher Ford, Director of Growth at HappyDoc, explains how Geckoboard eliminates confusion, keeps stakeholders aligned ahead of high-stakes meetings, and enables confident, data-backed decisions.

Ever wonder if your team is actually making the most of Slack, or if that shiny new app you set up is getting any love? Instead of guessing, let’s look at the numbers. In this episode, we’ll show you how to easily check what’s working, see how your team is connecting, and measure the magic of tools like canvases, lists, and native AI. By the time you're done, you'll know exactly how to keep your team moving forward. Class dismissed!

See how Analyst Copilot and prebuilt Analytical Apps give your service team instant, AI-powered insights, without waiting on a data team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.