Teams | Collaboration | Customer Service | Project Management

When AI Is Designing Us Back

The "rationality-based, user-centered approach" has been the gold standard in business, product development, and marketing for decades. But it's hitting its limits — and AI is accelerating that reckoning. In this closing keynote from Canvas 26 Tokyo, Yuichi Inobori, Ph.D. reframes the role of the objects and tools we create in sparking human and organisational creativity, through the lens of Ontological Design. As AI — itself an artifact — weaves itself into the fabric of everyday life, what does creativity truly mean for us now? And how should we design the organisations of the future?

AI Adoption in Professional Services: Lessons from the front lines

AI is taking root differently across every organisation — faster among younger generations in some places, driven top-down by leadership in others, and complicated everywhere by the question of how to balance development speed with cultural change. In this panel from Canvas 26 Tokyo, leaders from three professional services firms come together to share what AI adoption actually looks like when you're running large-scale projects: the hands-on realities, the Miro use cases, and what it takes to make the shift stick across an entire organisation.

Decide What to Build Faster with Miro Prototypes

Building is happening everywhere. But just because you can build it doesn't mean you should ship it. The teams pulling ahead have figured out how to move quickly from idea to validated direction — aligning before building, not after. In this product spotlight from Canvas 26 Tokyo, Mathias Davidsen (Solutions GM, Prototypes at Miro) shows how Miro Prototypes acts as the decision layer in your product development workflow.

Physical × Human × AI - The Future of Business Collaboration

AI is no longer confined to screens. It's becoming a partner in how we think, collaborate, and create. In this fireside conversation from Canvas 26 Tokyo, Hidetoshi Kikuchi (General Manager, BUSINESS INNOVATION LOUNGE TOKYO, Ricoh), Masumi Harazuka, and Kosaku Nakajima explore what it actually takes to build effective human-AI collaboration — in meeting environments, in product development, and in everyday decision-making.

Keeping Teams in the Flow of Work with Miro AI Workflows

Every organisation has AI. Almost none have AI that works across teams. The gap between individual productivity and organisation-wide impact is where most companies get stuck — and it's exactly what Miro built AI Workflows to close. In this product spotlight from Canvas 26 Tokyo, Product Management Director Joe McLean shows how teams are moving from isolated AI experiments to connected, automated systems that everyone can see, run, and build on together.

AI agent customer journey report: Visualize conversational paths, optimize performance | What's New

The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution. Using an interactive conversation journey map, teams can identify successful automation paths, uncover where escalations happen, and spot opportunities to improve AI workflows. Filter by AI agent, channel, or use case to better understand how automated experiences perform across customer journeys.

Jira for AI-native software development

Jira is the new system for AI-native software development. Turn ideas into agent-ready technical specs with Jira Planner. Assign work to any agent, including Claude, Cursor, GitHub Copilot, Jira Coding Agent, and more. Track, review, and iterate on agent output in one place. Scale agentic work with by automatically assigning tasks to coding agents.

Slack School | Your Work OS with Vercel

Turning a great idea into a real, working web page usually involves a lot of heavy lifting. Lines of code, specialized software, endless design handoffs. In this episode, we’ll show you how to skip all that by bringing Vercel’s v0 agent into Slack — where you, your team, and v0 can build functional web apps together in real time. Class dismissed!

Build an HR AI Agent in 20 Minutes (No Code) That Automates Workflows (Step-by-Step)

In this step-by-step tutorial, I'll show you how to build a No-Code HR AI Agent using Workativ AI in under 20 minutes. Instead of creating a simple HR chatbot, you'll learn how to build an AI agent that can answer employee questions, automate HR workflows, retrieve live HR data, and complete tasks across your HR systems. We'll create a complete HR AI Agent from scratch, connect it to BambooHR, deploy it inside Slack, and test real employee scenarios like Parental Leave, Benefits, and Newborn Dental Plan Enrollment.