Workativ

Newark, DE, USA
2019
Oct 28, 2020   |  By Santhosh Kumar Ramesh
AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.
Oct 28, 2020   |  By Santhosh Kumar Ramesh
The word ‘workflow’ sounds familiar? Right? You might have heard it in your workplace conversations, usually in conjunction with automation and business processes. But, what is workflow exactly? Workflows are the day to day motions that make up your job. You might follow them routinely, you might document them methodically, or you might be somewhere in between. In any case, workflows make up a crucial part of your workflow life.
Oct 24, 2020   |  By Santhosh Kumar Ramesh
A document management process automation enables organizing, securing, capturing, digitizing, tagging, approving, and completing tasks with your business files. For instance, Workativ’s document management process automation on Slack or Microsoft Teams app make it possible to access files, collaborate, track, and securely send sensitive content and information from anywhere there is an internet connection.
Oct 24, 2020   |  By Santhosh Kumar Ramesh
Although HR processes are embracing technology more than ever before, they still face rampant operational issues when working at scale. Issues faced by current HR processes include: Although such issues are keeping organizations from functioning at their maximum efficiency, they are also acting as key drivers that are motivating managers to explore new technological possibilities.
Oct 21, 2020   |  By Santhosh Kumar Ramesh
Identity verification via OTP automation, simply put, is the automatic sending or triggering of OTP messages to individuals with no manual intervention. Process automation has become increasingly popular with brands as it allows them to save time by allowing employees to reset their passwords or unlock their accounts via OTP quickly. Additionally, they are making use of other types of SMS automations by using time or action-based drip messages that are triggered by specific criteria.
Oct 16, 2020   |  By Indupriya Choudary
We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.
Oct 12, 2020   |  By Santhosh Kumar
Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.
Oct 7, 2020   |  By Santhosh Kumar
Mobile devices: odds are, you can hardly remember what life was like without them. No matter where you are, you can reach out to anyone you know in a host of different ways. You can get information about anything you want when you want it. Bored? Entertainment is just a few taps away.
Sep 24, 2020   |  By Santhosh Kumar Ramesh
Internal support teams receive an average of 492 tickets per month (Zendesk). 69% of internal support tickets are resolved in one touch (Zendesk). It takes an average of 24.2 hours to provide a first response to an internal support ticket (Zendesk). Given that 69% of internal support tickets are solved in a single communication, a first response time of 24 hours seems high. It suggests that internal help desk teams may be too busy to respond to queries quickly.
Statistics show 88% of HR teams consider employee engagement a strategic priority for their organization. Employee engagement is a workplace method designed to improve an employee’s outlook on the company and invest emotional interest in the organizational goals. If the right employee engagement methods are used, employees will be ready to push their limits and work towards the organizational goals, driven by a sense of personal interest in their work.
Nov 7, 2022   |  By Workativ
Steps to resolve HR Queries within MS teams:- Enhance your HR experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual HR chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee HR support. In this video, you can learn about:-
Nov 7, 2022   |  By Workativ
Steps to auto-resolve employee IT queries with MS chatbot.
Nov 7, 2022   |  By Workativ
How to save 60% of employee IT support cost with chatbot and app workflow automation.
Jul 29, 2022   |  By Workativ
Build IT & HR Chatbot with App Workflows in minutes, from Workativ. In this video, you can learn about:-
Jul 21, 2022   |  By Workativ
Build IT & HR Chatbot with App Workflows in minutes, from Workativ.
Jul 21, 2022   |  By Workativ
Build IT & HR Chatbot with App Workflows in minutes, from Workativ.
Jun 10, 2022   |  By Workativ
Learn how 80% of repetitive IT Support issues & requests can be automated for your employees faster, instantly using IT Helpdesk Chatbot. Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ.
Apr 5, 2022   |  By Workativ
Learn how 80% of repetitive IT Support issues & requests can be automated for your employees faster, instantly using IT Helpdesk Chatbot. Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ.
Feb 8, 2022   |  By Workativ
Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual IT Helpdesk chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.
Jan 25, 2022   |  By Workativ
Enhance yourJira Service Managemen experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For Jira Service Managemen users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.

A simple AI + Automation SaaS platform to build a Virtual Assistant for workplace support. No coding required!

Workativ Assistant is a cognitive workplace automation SaaS suite designed to transform the way companies provide IT support to employees. To reduce Helpdesk costs and improve productivity levels for employees and IT Help Desk teams, Workativ Assistant helps companies purpose-build an efficient Virtual Assistant with out-of-the-box automation capabilities. Employees can then use the Virtual Assistant to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.

Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more.

Bring true automation to your self-service that your employees will love, and see your help desk cost take a dive.