For companies struggling to leverage digital transformation, there is new hero in town, and it’s called intelligent automation. Intelligent automation is definitely much more than hype. But before companies carried away, they must understand and focus more on the “why”, “where” and importantly “how” they want to use intelligent automation.

Workplace IT support can be as simple as fixing a computer, or as complicated as setting up a whole new server system. Employees could reach out through different communication channels; phone calls, emails, or texts.