The ROI of Using Chatbot and Automation with Your IT Service Desk (Webinar)

The ROI of Using Chatbot and Automation with Your IT Service Desk (Webinar)

May 25, 2023

Get your FREE app workplace automation Chatbot at https://assistant.workativ.com/authentication/u/direct-signup

00:00 to 00:56 Intro

00:57 to 2:06 Impact of recession on CXOs

2:07 to 4:29 Cost of the problem

4:30 to 5:27 ROI Estimation $

5:28 to 7:36 Chatbot ROI

7:37 to 8:59 Traditional vs Modern Service Desk
9:00. to 9:58 Workativ Overview
9:59. to 10:58. GoTo Case study

What is Workativ?

Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.

Along with the chatbot, Workativ has a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.

Workativ Assistant fully automates requests, e.g., onboarding new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to a few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.

Features -

Chatbot Builder
App Workflow Builder
Create Multiple Bots
Multi-Step App Workflows
Bot Marketplace (Pre-built Bots & App workflows)
Bot training, testing, logs, performance dashboard
Approval Management
On-prem App Connector
Chat Channel Integration (e.g., Teams, Slack etc)
Chat Widget
Live Agent Handover (e.g., Teams)
FAQ Builder
Bot fully customizable using No-Code.
Digital Onboarding
70+ App Integrations