Dan Pink is a best-selling author and leading expert on motivation, work, and human behavior. An award-winning writer, Dan has five New York Times bestsellers, including Drive, To Sell Is Human, and When, which have been translated into 46 languages. Known for blending research with practical insights, Dan’s work focuses on the changing nature of work and how to improve performance. Dan has delivered popular TED Talks (Top 25 all-time viewed!) and is a sought-after speaker on business, leadership, and creativity.

As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling? That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.

In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.

We have a special episode this week with not one, but TWO guests! Dr. Bob Sutton is an organizational psychologist at Stanford University and best-selling author of eight books. He studies leadership, innovation, organizational change, and workplace dynamics. Bob’s main focus over the past decade has been scaling and leading at scale - how to grow organizations, spread good things (and remove bad things) in teams and organizations, and enhance performance, innovation, and well-being given the distinct challenges in big organizations.

Ever feel like your roadmap is missing the mark when it comes to aligning with company goals? And crafting precise and ambitious OKRs? That’s another challenge altogether. Sound familiar? Let’s turn that around. On this webinar with Greg Bayer, Managing Director at Silver Ridge Advisors, and Roni Ben Aharon, Co-Founder, CPO & CTO at Craft.io. Discover how to create roadmaps that truly align with company objectives and develop OKRs that drive success, directly within Craft.io.

Winning pitches is tough. Ghosting has become a common challenge, and even when you win, clients may be commissioning smaller pieces of the project rather than the full program. But that’s only part of the struggle - crafting pitch decks takes a lot of time and energy. Surely there’s a better way than packing slides with your best creative ideas. In this episode we tackle these challenges and introduce a strategic approach to pitching. The focus shifts from pitching tactics to showcasing value and ROI.

We recently hosted an exclusive interactive webinar with Jennifer Yim, Product Manager for Support Apps & Apps Support API. This event was designed for admins and developers who customize support apps for internal use within their organizations.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Creating Reports that Work for You.

We’re in the age of remote and hybrid working, and our physical distance from one another is having a huge impact on company culture. Previously, grabbing lunch or a drink after work was easy. But now, even small talk needs to be consciously brought into our scheduled Slack calls to avoid things becoming too transactional. This new way of working can lead to serious challenges like feeling disconnected from colleagues and the company mission, lacking motivation, and experiencing loneliness.