Dr. Andy Walshe is a globally recognized leader and expert in the field of elite human performance. For over 20 years the Australian native has been focused on the goal of “de-mystifying talent” by researching and training individuals and teams across a vast network of world-class programs in sport, culture, military and business settings.

Join us for the highly anticipated Miro Keynote as we unveil the future of collaborative work with the Intelligent Canvas. Our presenters, Jen Clark, Jeff Chow, Mark Boyes-Smith, and Sophia Chia, will introduce exciting updates designed to enhance your workflows and productivity. Miro is a home for everyone, and we’re excited to share these innovations with you.

This is a 2024 update to our annual Bitrix24 Intro Webinar. We introduce you to Bitrix24 and the essential tools that it offers. We break down each tool and see how it works in the Bitrix24 portal. Bitrix24 is a comprehensive platform that combines project management, communication, document management, and CRM features to help businesses streamline their operations and improve collaboration.

Without financial results, we can’t see the impact of the decisions we make on our agency’s profit. In this episode we’re joined by Alfie Wenegieme, a seasoned chartered accountant with over 17 years of commercial finance experience. Alfie shares important metrics for us to understand, report, and improve on. We explore the fundamentals of agency finances, common issues agencies face, and tips for improving your team’s understanding of key financial metrics.

Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision? In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation (PSA) platforms.

Dr. Jemma King is a stress, sleep and recovery expert with a PhD in Human Behavior. She is a Fellow at the UQ School of Psychology and conducts research on the impact of psychophysiological factors on cognitive and behavioral performance, specifically in the areas of stress, sleep, recovery protocols, biometrics, and emotional intelligence. She works as a specialist external advisor to McKinsey & Co and has consulted with the Australian Defense Force, the Centre for Australian Army Leadership, the Australian Institute of Sport, and the Australian Olympic Swim Team.

This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.

Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.

This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.

TeamSupport’s onboarding specialists and product experts Grayson Birkelbach and Dan Mowinski will demo our analytic tool: Team Insights!