Teams | Collaboration | Customer Service | Project Management

Webinar

The Impact of ITSM in Higher Education

Freshworks’ Fredrik Hallberg, Regional Sales Director speaks with Iain Cameron, User Services Manager at University of Aberdeen, and Sonja Browning, Chief Digital Information Officer at Brunel University to explore how higher education institutions can implement technology to improve student and staff experiences.

The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema

It can be terrifying to allow your clients to “see how the sausage is made,” and this is one of the main concerns related to handling client communications within your project management or professional service automation software. While there are benefits to streamlining your client communications and inviting them into the system that runs your agency–benefits like visibility, client perception & efficiency–each of those benefits comes with some pretty intimidating risks.

Solve UC Problems Before They Cost Money

In this webinar, we discuss the high cost of UC&C application issues, and the impact these issues have on organizations. We'll be doing a deep dive of the amount of tickets organizations receive, the amount of time these tickets take to resolve, some real customer examples, the typical steps taken with and without Exoprise, and the ROI of real-user monitoring.

Securing mission-critical communications with a self-hosted, air-gapped collaboration suite

This webinar aims to introduce the ultimate toolkit for highly-regulated industries. Our panel of experts includes key representatives from Rocket.Chat, Bluescape, and Pexip, each providing a vast array of knowledge and experience in delivering secure communication platforms for the defense sector.

Revenue Forecasting for a Profitable Year Ahead

If you’re facing revenue uncertainty or struggling with creating a reliable forecast, this 1-hour webinar is for you. To help you navigate the complexities of revenue forecasting, our hosts, Helen and Sander, will give you practical advice on: Creating a robust forecasting framework Avoiding common forecasting pitfalls Maintaining a realistic forecast throughout the year Automating revenue forecasting.