Teams | Collaboration | Customer Service | Project Management

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rocket.chat

10 ways AI-powered public services are driving innovation in government

Jan 29, 2025 By Rocket.Chat Content Team In Rocket.Chat
‍‍ Public services and innovation in government are entering a new era of speed and satisfaction, thanks to the power of AI. A good example of this transformation is the tax chatbot by the Internal Revenue Service, which assists taxpayers with filing their tax returns. Since its implementation, it has led to a 30% reduction in calls to the IRS helpline.
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rocket.chat

Top 10 emergency management tools to navigate crises

Jan 27, 2025 By Rocket.Chat Content Team In Rocket.Chat
‍ In December 2022, Rackspace Technology, a managed cloud services provider, experienced a ransomware attack that locked hosted Microsoft Exchange accounts for 30,000 customers. While the company quickly made decisive changes post-incident and advised customers to migrate to Microsoft 365, the breach could have been prevented with thorough planning and emergency management.
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Deliver Solutions Faster with Miro | Plan, Build, Review

Jan 13, 2025 By Miro In Miro
Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.
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insightful

Micromanagement Is Killing Agent Morale-Here's How to Stop It

Jan 13, 2025 By Dora Ordanić In Insightful
Are you struggling with high turnover and low morale in your call center? Learn how micromanagement contributes to these issues and provides practical solutions to empower your agents. See how Insightful’s QA and workforce management software can help you create a more productive and satisfied team!
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DeskTrack

How Time Tracking Software for Students Improve Study Habits

Jan 13, 2025 By DeskTrack In DeskTrack
Time tracking software for students is a handy tool for improving study habits and grades in school, college or university. Another year 2025 has begun and you must have taken the resolution to make a consistent study habit. However, without proper planning and tracking your progress, you won’t be able to get anywhere. I know, I have been there and done that. However, back in my time, there wasn’t any specific application or software solution to help me track how much I had studied.
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Apploye

Distributed Team Management: What is It and How to Manage!

Jan 13, 2025 By Apploye In Apploye
I first learned about distributed team management when I had a team with members from different countries. There were early-morning meetings with some and late-night check-ins with others. Besides, I constantly worried about how to keep the team connected. So you can guess how challenging it is but it also comes with some great opportunities.
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wire

Wire acquires Pydio to create breakthrough secure workspace solution

Jan 13, 2025 By Marisol Vales In Wire
We’ve got big news! Wire has acquired French document sharing company, Pydio. The vision behind this acquisition is to create an innovative, unified workspace solution that eliminates the tradeoff between security and productivity. Imagine a single app that allows you to video call like Zoom, chat like Slack, and collaborate on documents like Google Drive all without putting your data at risk - and we’re already hard at work making this vision a reality.
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wire

The Salt Typhoon Hack is a Giant Wake-Up Call

Jan 13, 2025 By Taneli Potticary In Wire
Recent revelations have shaken the U.S. telecommunications industry to its core. According to reports from major news outlets like the New York Times and Wall Street Journal, as well as confirmations from U.S. government agencies, a highly skilled group of hackers known as Salt Typhoon - believed to be backed by the Chinese government - has breached key components of the U.S. communications infrastructure. The group’s target?
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