Teams | Collaboration | Customer Service | Project Management

Learn how to install and use apps from the Zendesk Marketplace with the Time Tracking app as an example.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.

Learn how to turn off Zendesk agent email notifications by modifying a default trigger in your account.

On September 10th, the Zendesk team hosted another engaging session of the Product Insights Exchange series. Our Product Manager Carl Joseph, along with our engineering leads Matt Barker and Oliver Reid reveal the game changing updates coming to Zendesk Sandboxes, designed to simplify your workflows, reduce risks, and save hours of manual work!

Troubleshoot and fix email delivery issues in your Support account with this tutorial. Learn how to reactivate triggers and resend comments in your tickets.

Learn how to set up your views to include the age of tickets to help your team address older tickets first.

Learn about forecasts in Zendesk WFM.

Learn how to manage and create groups to organize your team members in your Zendesk account.

Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. What You’ll Learn.