Teams | Collaboration | Customer Service | Project Management

Learn how to set and change your agents’ reporting permissions and access in Zendesk analytics.

This guide shows you how to download your Zendesk QA reviews dashboard, select the right format, and customize what data appears. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service. In this webinar, the team will showcase: How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch.

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.

Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.

In this webinar, Teresa walks you through the essentials of workforce scheduling in Zendesk, covering both automatic and fixed shift setups. Learn how to create locations, define shift templates, assign agents, and generate schedules that fit your team’s needs. Plus, get tips on managing intraday activities, handling agent time off, and using bulk edits to save time. Whether you’re new to scheduling or want to optimize your existing process, this session will give you practical guidance to streamline your workforce management.

Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See how microsoft copilot integrates seamlessly with everyday apps like Teams and Outlook to keep employees productive. This deep dive shares practical tips to boost efficiency and deliver better experiences with zendesk AI tools. Whether you’re just getting started or want to optimize, this video will inspire you to unlock the full potential of AI-powered employee support.

Welcome to the recording of Zendesk’s Product Insights Exchange focused on Agent Home — your centralized workspace for managing tickets and customer conversations more effectively.

Learn how to fix the “is in use by a user” error when adding a new support email address in Admin center. Where can I ask questions?