Zendesk CX Trends 2026: Lead in the AI era with contextual intelligence

Zendesk

Apr 3, 2026

AI promised better CX — but 83% of consumers still expect more. Contextual intelligence is the missing link that lets teams deliver smarter, faster, and more meaningful experiences.

In this video, we unpack the five trends shaping CX in 2026 and show how contextual intelligence helps you:

Deliver instant, personalized experiences
Combine AI and human judgment for reliable outcomes
Surface the right context in real time to resolve issues faster
Rebuild metrics and operations around resolution, not volume
Scale trusted experiences across channels and touchpoints

Watch to learn how to lead in the AI era and start applying contextual intelligence in your organization today.

Read the full #CXTrends 2026 report: https://zdsk.co/4dnXCj3
Revisit the full #CXTrends 2026 event: https://zdsk.co/4tpK5Ms

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