Teams | Collaboration | Customer Service | Project Management

How to

Inviting People to Collaborate in Basecamp - Basecamp Basics

Basecamp really shows off when it comes to collaboration and working with other people inside a project. In this Basecamp Basics video, Kimberly from Basecamp's Customer Success team walks through how to invite someone into your account and adding them to a project. You'll learn about setting someone up as "On the Project" or "Just Following" and an important tip for inviting someone into a project that's already in progress.

Understanding the Basecamp Home Screen - Basecamp Basics

In this Basecamp Basics video, Kimberly from Basecamp's Customer Success team walks through the Basecamp Home Screen. You'll learn how to add your company logo, pin your most important projects to the top, view projects in a list, and quickly jump between projects with a quick keyboard command.

Setting Up Basecamp Notifications - Basecamp Basics

Sometimes you want to get all the alerts, so you know the minute something happens in an important project. But other times, you just need to shut it all off so that you're not getting interrupted and can do focused work. In this Basecamp Basics video, Kimberly from Basecamp's Customer Success team walks through how to adjust your Basecamp notifications for how you like to work. You'll learn about changing your notification settings from being either "On the Project" or "Just Following". Need to temporarily turn off notifications all together? This video reviews how to do that with What you Work Can Wait and Focus Mode.

Starting a Basecamp Project - Basecamp Basics

One of the best ways to get started in your new Basecamp account is to start a project. In this Basecamp Basics video, Kimberly from Basecamp's Customer Success team walks through how to start a new project and explains invite-only projects vs. all-access projects, the five project tools that are on each project at start-up, and shows how to change, rename and duplicate tools within a project. You'll also learn how to link to an outside tool or service with the Doors feature.

What is a Basecamp Project? - Basecamp Basics

To understand how Basecamp works, you have to understand what a project is. In this Basecamp Basics video, Kimberly from Basecamp's Customer Success team explains the four ways that projects can be used – as a headquarters for your entire company, as a hub for an internal team or department, for time-based work, or as a subset of work from a larger project. Videos in the Basecamp Basics Series.

OneDesk - Sharing with Customers

Why share a project? What and how do customers see information? Learn how to add a customer to a ticket or task and share projects with a customer. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk -About Customers & Customer Organizations

Learn about creating and managing customers, how to organize customers into organizations, and how configure the customer detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How to resolve HR Queries within MS teams

Steps to resolve HR Queries within MS teams:- Enhance your HR experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual HR chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee HR support. In this video, you can learn about:-

How to: Using webhooks at Zendesk

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.