Teams | Collaboration | Customer Service | Project Management

Rocket.Chat 8.7 brings XMPP interoperability for coalition operations

Coalition operations depend on XMPP. NATO's Federated Mission Networking (FMN) builds on it, it is a standing requirement in coalition RFPs, and it has carried mission communications for more than 20 years. With release 8.7, Rocket.Chat federates with XMPP, so organisations can coordinate with every partner on the mission network from a single sovereign platform. This release is the first step in a larger build: native XMPP federation, engineered into the platform rather than bolted on.

Simpplr's Rewards Store evolution: built into the everyday employee experience

Recognition works best when it doesn't ask people to leave where they already are. Say thank you in one app, redeem it in another, and the moment loses its shape before it ever lands. Most recognition programs were built as bolt-ons, sitting next to the intranet instead of inside it. That gap is where participation quietly stalls.

Why better tickets help agents write better code

A reflection on building an enterprise product using AI agents, and what the data says about how we worked. The observation For the past few months we have been rapidly building an enterprise-wide, production-grade application that helps with employee compensation planning, management and communication. I compared what we built against a traditionally-built product to draw out insights about our new ways of working.

IT Helpdesk Automation: From Ticket Routing to Resolution

Employees do not contact the IT helpdesk because they want a ticket created. They want their password reset, software installed, access approved, VPN fixed, or device issue resolved. However, many AI helpdesk automation tools stop after answering a question, categorizing the request, or routing the ticket. The actual resolution still depends on an IT technician. True IT helpdesk automation goes further.

What Our Report Says on NIS2 Readiness

NIS2 has moved from a directive text to a daily operational reality for thousands of organizations across the EU, and Wire's new State of Secure Collaboration 2026 report shows how far everyday collaboration habits have to travel to catch up with that reality. We surveyed 208 IT, security, and compliance leaders across France, Germany, and the UK about how they collaborate, what they consider sensitive, and how prepared they feel for the regulation.

6 Data-Backed Ways to Reduce Employee Attrition

Attrition isn’t slowing down — it’s accelerating. Half of hiring managers now expect turnover to increase in 2026, up from 39% in 2024 and 33% in 2023, and that number climbs to 64% among large companies with 500 or more employees. The cost side of the equation has gotten worse too: the average cost of replacing an employee has jumped from $36,723 to $45,236 in a single year, an increase of nearly $10,000 per departure.